SYLENIA Ellis
Atlanta,GA
Summary
Results-driven executive with 15+ years of expertise in operations, customer engagement, and logistics. Proven track record optimizing processes, scaling businesses, and driving strategic growth. Adept at building cross-functional teams and leading large-scale projects from conception to execution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Founder & Chief Executive Officer
Everlasting Love Fulfillment
Atlanta, GA
05.2018 - Current
- Built and scaled Everlasting Love Fulfillment into a leading eCommerce logistics and fulfillment service provider, optimizing operations to handle 8,500 weekly orders with 99.5% accuracy.
- Designed and implemented warehouse layouts and logistics strategies that increased operational efficiency by 22%.
- Led a team of 21 employees across multiple departments, including warehouse and customer service, ensuring smooth day-to-day operations.
- Manage all aspects of the supply chain, including inventory control, vendor negotiations, and distribution, resulting in a 17% reduction in operational costs.
- Implemented technology solutions like WMS (Warehouse Management System) and ERP (Enterprise Resource Planning) systems to improve order processing capacity by 6 %.
- Manage financial operations, overseeing budgeting, forecasting, and financial analysis activities.
- Oversaw end-to-end sales operations, resulting in a year-on-year revenue increase of 50%.
- Oversee human resources functions, such as recruitment, employee relations, training, and benefits administration.
- Fostered partnerships with key shipping carriers (FedEx, UPS) to improve delivery times and reduce costs by 37%.
- Developed and monitored KPIs, driving continuous improvement in operational efficiency, cost management, and customer satisfaction.
Vice President of Customer Experience
Riley Life Logistics
Raleigh, NC
05.2017 - 02.2018
- Drove operational improvements by establishing a leadership team that shared best practices across departments, improving company-wide efficiency.
- Created and implemented SOPs to fulfill high-demand projects involving 40,000-50,000 orders, enhancing response time and accuracy during peak periods.
- Developed client service guides and onboarding materials that streamlined operations and significantly improved client satisfaction.
- Played a key role in cross-department collaboration, improving customer care, and operational workflows.
- Established performance standards for staff members in order to drive productivity levels up.
Customer Experience Manager
Riley Life Logistics
Raleigh, NC
06.2015 - 05.2017
- Enhanced the client onboarding process, reducing customer intake time, and improving operational readiness.
- Streamlined client service operations by introducing technology-driven systems, reducing resolution time by 25%, and improving client satisfaction by 15%.
- Identified opportunities for upselling and cross-selling services, increasing client engagement and revenue.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
Education
Musical Theatre
Circle in The Square Theatre School
New York, NY01-2010
Bachelor of Fine Arts - Vocal Performance
Arkansas State University
State University, ARSkills
- Operational Leadership
- Team Development & Leadership
- Strategic Planning
- Logistics & Supply Chain Optimization
- Process Improvement
- Customer Engagement
- Financial Management
- Investor Relations
- Recruitment and hiring
- Strategic Vision
Certification
- Certified Supply Chain Professional (CSCP)
Timeline
Founder & Chief Executive Officer
Everlasting Love Fulfillment
05.2018 - Current
Vice President of Customer Experience
Riley Life Logistics
05.2017 - 02.2018
Customer Experience Manager
Riley Life Logistics
06.2015 - 05.2017
- Certified Supply Chain Professional (CSCP)
Musical Theatre
Circle in The Square Theatre School
Bachelor of Fine Arts - Vocal Performance
Arkansas State University
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