Sylina Wing
Hubert,NC
Summary
Motivated and dependable individual with a strong background in restaurant operations, team leadership, and customer relations. Proven ability to manage fast-paced environments, coordinate team efforts, and ensure smooth daily operations. Skilled in multitasking, problem-solving, and effective communication — strengths that translate seamlessly into project coordination and leadership roles. Eager to bring a detail-oriented and results-driven mindset to a Project Manager role at Hug a Hero.
Overview
4
4
years of professional experience
Work History
Head Server
Hwy 55 Burgers Shakes & Fries
Swansboro, NC
01.2022 - Current
- Managed dining room functions to enhance guest satisfaction.
- Trained and mentored junior servers on menu knowledge and customer service techniques.
- Implemented effective communication strategies to address customer inquiries and resolve issues promptly.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Developed rapport with regular guests, fostering loyalty through personalized service experiences.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of shifts, reconciling totals and resolving discrepancies to maintain financial accuracy.
Education
Swansboro High School
Swansboro, NC06.2023
Skills
- Team leadership & collaboration
- Training & mentoring staff
- Strategic planning & task coordination
- Guest relations & conflict resolution
- Cash handling & financial accuracy
- Banquet/event coordination
- High-pressure decision-making
- Time management & multitasking
- Brand representation & customer engagement
Timeline
Head Server
Hwy 55 Burgers Shakes & Fries
01.2022 - Current
Swansboro High School