Sylinda Charles
Bronx,New York
Summary
A highly organized and motivated individual who is interested in pursuing a position as an Administrative Specialist. With over13 years of experiencing working in healthcare, this position will utilize skills in calendar management and customer service. Personable and dedicated Project Assistant with self-motivated nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.
Overview
16
16
years of professional experience
Work History
Project Assistant
NYU Langone Health
01.2008 - Current
- Collaborate with medical team of psychologists, psychiatrist, nurses, social worker and assistant director to create policy initiatives for 9/11 first responders
- Contact outside medical facilities to request medical records
- Monitor and route messages to corresponding providers for follow-up
- Established office filing and storage system by sorting, recording and filing material in alphabetical, numerical, or subject order as needed
- Use of vital point to assist physicians and pharmacist in processing medications
- Answers large volumes of calls while maintaining proper telephone etiquette; performs various clerical tasks as needed
- Utilizes Epic system to register patients; conduct personal interviews to verify and update demographic and insurance information; assists patients in completing all required forms
- Coordinate scheduling and cancellation of daily patient appointments
- Receive, sort, distribute mail and sign packages for delivery.
- Performed work according to project schedules and established quality standards
- Completed multiple tasks simultaneously to optimize project completion
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Handled administrative duties, filing, and errands
Administrative Assistant
Health Insurance Plan of New York
07.2007 - 01.2008
- Assisted director of credentialing in preparing medical packages to administer to physicians to update medical credentials
- Effectively managed 50 customer calls per day to ensure physicians were knowledgeable about health insurance compliance
- Performed administrative duties such as faxing, typing and filing
- Created, proofread, and edited reports and presentations for executives
- Recorded and distribute minutes for staff meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Assisted coworkers and staff members with special tasks on daily basis
Education
Certificate in Business Fundamentals -
University of Virginia McIntire School of Commerce
Charlottesville, VA08.2020
Master - Public Administration in Urban Affairs
John Jay College of Criminal Justice of The City University of New York
New York, NY08.2019
Bachelor of Arts - Psychology
Herbert H. Lehman College
New York, NY05.2000
Skills
- Proficient in
- Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint), Type 75 wpm
- Critical Thinking
- Meeting Minutes
- Correspondence Writing
- Filing
- Customer Service
- Team Support
- Document Retrieval
- Typing Proficiency
- Organizational Systems
- Calendar Maintenance
Affiliations
Council Member, American Society for Public Administration, Sept 2017- Present.
Women in Public Administration
Timeline
Project Assistant
NYU Langone Health
01.2008 - Current
Administrative Assistant
Health Insurance Plan of New York
07.2007 - 01.2008
Certificate in Business Fundamentals -
University of Virginia McIntire School of Commerce
Master - Public Administration in Urban Affairs
John Jay College of Criminal Justice of The City University of New York
Bachelor of Arts - Psychology
Herbert H. Lehman College
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