Sylint Pearson
Augusta,GA
Summary
Dedicated customer service specialist with a proven ability to prioritize and multitask effectively in a fast-paced working environment. Valuable team player consistently contributing to the achievement of personal and business goals. Recognized for exceptional skills in handling escalated customer support issues, ensuring customer satisfaction, and maintaining positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
ADP
10.2022 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Ensured efficient processing of company-wide staff benefits.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Payroll/Benefits Specialist
Zenpayroll
02.2021 - Current
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Implemented various payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Responded to employee inquiries regarding payroll and timekeeping.
- Checked accuracy and completeness of benefits applications and documents.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Audited and prepared all federal and state tax forms for corporate, small business and individual clients.
- Stayed up to date on regulatory requirements from IRS, state authorities and international tax collection agencies.
Medical Records Specialist
Piedmont Hospital
07.2020 - 01.2022
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
Education
Bachelor Of Business Administration -
Walden University
Minneapolis, MNAssociate of Applied Science - Electronic Medical Records
Miller Motte
Wilmington, NC10.2018
Skills
- Knowledge of ACA Standards
- Special Projects
- Verbal and Written Communication
- Data Management
- Customer Service
- Organizational Skills
- Conflict Resolution
- Critical Thinking
- Multitasking and Organization
- Medical Terminology
- Technologically Savvy
- Call Center Operations
- Call Documentation
- Understanding Customer Needs
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Human Resources Specialist
ADP
10.2022 - Current
Payroll/Benefits Specialist
Zenpayroll
02.2021 - Current
Medical Records Specialist
Piedmont Hospital
07.2020 - 01.2022
Associate of Applied Science - Electronic Medical Records
Miller Motte
- Certified Pharmacy Technician (CPhT)
Bachelor Of Business Administration -
Walden University
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