Syl Iris Zittel
Lancaster,PA
Summary
Dynamic Director at Hogar Crea Inc. with a proven track record in strategic planning and relationship building. Enhanced team collaboration and morale, leading to increased retention rates. Spearheaded professional development initiatives, significantly boosting client satisfaction through effective communication and decision-making. Committed to fostering a culture of continuous improvement and employee engagement.
Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director
Hogar Crea Inc.
05.2019 - 05.2025
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree - PREA Essentials Training
Pa Department of Corrections
Lancaster, PA12-2024
No Degree - Right To Know Chemicals in The Workplace
Pa Department of Corrections
Lancaster PA12-2024
No Degree - PPE And Universal Precautions
Pa Department of Corrections
Lancaster, PA12-2024
No Degree - Offender Contact And Relationship Reporting
Pa Department of Corrections
Lancaster, PA12-2024
No Degree - Fraud Awareness And Prevention
Pa Department of Corrections
Lancaster, PA10-2024
No Degree - Emergency Awareness
Pa Department of Corrections
Lancaster, PA10-2024
No Degree - Workplace Violence Prevention
Pa Department of Corrections
Lancaster, PA10-2024
No Degree - Food Trainer-Food Handler
ANAB
Bethlehem, PA12-2023
Degree in Clinical Pastoral Counseling - Degree in Clinical Pastoral Counceling
International Academy of Chaplaincy
Florida11-2023
Drug And Alcohol Counceling - Drug And Alcohol Counseling
Puerto Rico Certification of Alcohol And Drug Coun
San Juan, Puerto Rico07-2023
Basic Training - Basic Training Community Corrections
Department of Corrections
Wernersville, PA03-2020
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Accomplishments
- Supervised team of 10 staff members.
- Achieved 94% success rate by completing Operations Inspection with accuracy and efficiency
Certification
- Certified Center Director, Hogar Crea Inc. - 2019-2025
Languages
Spanish
Native or Bilingual
Timeline
Director
Hogar Crea Inc.
05.2019 - 05.2025
No Degree - PREA Essentials Training
Pa Department of Corrections
No Degree - Right To Know Chemicals in The Workplace
Pa Department of Corrections
No Degree - PPE And Universal Precautions
Pa Department of Corrections
No Degree - Offender Contact And Relationship Reporting
Pa Department of Corrections
No Degree - Fraud Awareness And Prevention
Pa Department of Corrections
No Degree - Emergency Awareness
Pa Department of Corrections
No Degree - Workplace Violence Prevention
Pa Department of Corrections
No Degree - Food Trainer-Food Handler
ANAB
Degree in Clinical Pastoral Counseling - Degree in Clinical Pastoral Counceling
International Academy of Chaplaincy
Drug And Alcohol Counceling - Drug And Alcohol Counseling
Puerto Rico Certification of Alcohol And Drug Coun
Basic Training - Basic Training Community Corrections
Department of Corrections
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