SYLVAN SINGH
Acworth,GA
Summary
Resourceful IT Specialist with over 4 years of experience in configuring and deploying network infrastructures and video surveillance systems. Skilled in managing Dell servers, SonicWall firewalls, and Cisco devices. Experienced with IP and analog cameras, video analytics software (Innovi, Cawamo, Evolon, Immix), and monitoring software (PRTG). Adept at problem-solving, data analysis, and customer service, with a proven track record of successfully managing multiple projects and developing innovative solutions. Proficient in virtualization (Hyper-V, ESXi), IT automation (ConnectWise Automate, Control), and cloud computing (Microsoft 365). Quick to learn new technologies and processes for driving success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network and Surveillance Systems Specialist
EyeQ Monitoring
11.2022 - Current
- Configured and deployed Dell servers, SonicWall firewalls, and network switches to establish robust network infrastructures.
- Utilized advanced analytics software, including InnoVi, Cawamo, Evolon, and Immix, to enhance video monitoring capabilities.
- Supervised customer support teams and provided exceptional technical support.
- Managed virtualization environments using Hyper-V and ESXi servers.
- Configured and maintained Cisco switches, routers, wireless LAN controllers (WLCs), and access points (APs).
- Designed, configured, and deployed more than fifty (50) new network infrastructures, ensuring optimal performance and security
- Implemented and maintained monitoring software such as PRTG for more than 200 sites to ensure network performance and reliability.
HELPDESK/DESKTOP TECHNICIAN (MSP)
Custom Networks Inc
04.2021 - 11.2022
- Helpdesk/ Desktop support for more than thirty (30) companies
- Support cloud and on-premises network infrastructures
- Create new user accounts and security groups in Active Directory
- Setup, manage and, support VPN connection for 500 plus sites and users
- Setup new computers and join them in their respective domain
- Microsoft 365 administrator for MSP clients
- Configure and maintain SonicWall firewall
- Azure Active Directory Administrator for MSP clients
- Support and troubleshoot user problems via Connectwise Automate and GoToAssist remote agent
- Communicate with end-users via Connect ise ticketing system, emails, and telephone.
NETWORK TECHNICIAN (INTERN)
Mid-Plains Community College
09.2020 - 05.2021
- Installed and configured software and hardware
- Identified and solved technical issues using diagnostic tools and tactics
- Provided Tier 1 IT support to non-technical internal users through desk-side support services
- Installed equipment for data communications networks, including cabling, wireless routers, and telephone systems
- Diagnosed and resolved hardware, software, and network problems and replaced defective components
- Troubleshoot hardware and software to determine and rectify network problems
- Traveled to remote office locations to install nodes and implement client software rollouts
- Maintained thorough understanding of local area and wide area networking and components
- Maintained network connectivity of all workstations, servers, and network devices
- Logged, resolved, and escalated on-site and off-site issues
- Loaded software, granted permissions, and configured hardware for new employees for onboarding.
Education
Associate Degree of Applied Science - Information Technology
Mid-Plain Community College
North Platte, NE04.2020
High School Diploma -
Islington High School
St. Mary, Jamaica07.2004
Skills
- Networking administration
- Network Configuration and Deployment
- Routing and Switching
- Active Directory
- Cloud Computing (Microsoft 365 Suite)
- IP and Analog Camera Installation and Management
- Technical Support and Troubleshooting
- Desktop/Helpdesk support
- Customer Support Supervision
- Virtualization (Hyper-V, ESXI)
- Monitoring Software (PRTG)
- Cisco Devices Configuration (Switches, Routers, WLCs, APs)
Certification
- ConnectWise Manage 2021
- CCNA (pending- exam Nov 30, 2022)
Timeline
Network and Surveillance Systems Specialist
EyeQ Monitoring
11.2022 - Current
HELPDESK/DESKTOP TECHNICIAN (MSP)
Custom Networks Inc
04.2021 - 11.2022
NETWORK TECHNICIAN (INTERN)
Mid-Plains Community College
09.2020 - 05.2021
Associate Degree of Applied Science - Information Technology
Mid-Plain Community College
High School Diploma -
Islington High School
- ConnectWise Manage 2021
- CCNA (pending- exam Nov 30, 2022)
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