Summary
Overview
Work History
Education
Skills
Activities/Awards
Languages
Referrals
Timeline
Generic

Sylvana Salgado

Winter Park,Florida

Summary

I aim to leverage my experience in pharmacy, management, and customer service to contribute to the hospital's growth and advancement and ensure an outstanding experience for all clients.

Overview

8
8
years of professional experience

Work History

Veterinary Receptionist

Luv N' Care Animal Hospital
05.2025 - Current
  • Manage multi-line phone system and pleasantly greeted patients.
  • Facilitate smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Coordinate patient scheduling, check-in, check-out and payments for billing.
  • Assist veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Provide compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintain office and waiting room, keeping common areas clean and tidy.

Pharmacy Operations Manager

Walgreens
08.2021 - Current
  • Accountable for overseeing day-to-day non-clinical pharmacy operations, managing pharmacy systems, and ensuring a positive patient experience.
  • As a certified pharmacy technician, responsibilities include supervising team members, facilitating training, scheduling, and performance management, while supporting efficient pharmacy workflow and patient care activities under the supervision of a pharmacist.
  • Engages with customers to resolve inquiries, maintain compliance with laws and company policies, manage inventory, and support the Pharmacy Manager with outreach and administrative duties.
  • Ensures continuous improvement in operations, staff development, and customer experience, with a commitment to quality care and professional growth.

Senior Pharmacy Technician

Walgreens
11.2018 - 08.2021
  • Assists the pharmacist with daily pharmacy tasks under supervision, following state and federal regulations and company policies.
  • Responsible for processing prescriptions, managing pharmacy systems, supporting team members, and ensuring a positive customer experience.
  • Engages with customers to address questions and enhance service quality.
  • Helps maintain inventory, manages cash transactions, and assists in clinical services as needed.
  • Supports pharmacy workflow, compliance with Good Faith Dispensing policies, and inventory management.
  • Maintains PTCB certification, participates in ongoing training, and upholds company standards to foster an efficient, customer-focused environment.

Bedside Pharmacy Technician

Walgreens
11.2018 - 12.2019
  • Delivers prescriptions directly to hospital patients, engaging with them to ensure a positive experience and suggesting Walgreens products when suitable.
  • Works under the pharmacist's supervision to facilitate seamless pharmacy operations, including managing patient interactions, documenting delivery details, and addressing any patient or hospital staff concerns.
  • Builds strong relationships with hospital staff, including nurses and case managers, to support smooth prescription services.
  • Maintains compliance with all regulatory requirements and company policies, contributing to pharmacy goals and patient care in the hospital setting.

Certified Pharmacy Technician

Walgreens
05.2017 - 11.2018
  • Assists the pharmacist in daily operations and patient care under supervision, adhering to state, federal, and company policies.
  • Uses pharmacy systems to process prescriptions, manage patient data, and support pharmacy staff as needed.
  • Ensures a positive customer experience by addressing questions and offering assistance.
  • Maintains a clean, organized pharmacy environment and completes ongoing training to stay updated on healthcare practices.

Education

Bachelors - Biology w/concentration in Veterinary Medicine, Environmental Studies

University of Central Florida
Orlando, FL
05.2025

Associates - Science-Biology

Valenica College
Orlando, FL
12.2020

Skills

  • PTCB Certification:

    • Obtained 2/08/2019
    Certification # 30092968
    Status: Active and Current

  • Florida Board of Pharmacy License

    • Obtained 10/16/2017
    License # RPT76651
    Status: Active and Current

  • CPR certified

    • Obtained 09/24/2024
    License # 01MNUC7
    Status: Active and Current

  • Immunization Certified
  • E-Force Prescription Drug Monitoring Program
  • Over 400 hours in pharmacy/veterinary pharmacy CEs
  • Microsoft Word
  • Powerpoint
  • Excel

Activities/Awards

  • Inducted member of the Tri-Alpha National Honor Society
  • Member of the Pre-Veterinary Society of the University of Central Florida
  • Member of the Puerto Rican Student Association
  • Inducted Member of the National Society of Leadership and Success
  • Excellence in Action Award presented by the University of Central Florida
  • COVID First Responder Award presented by Walgreens Pharmacy
  • Invited to and attended the 2025 APVMA at the Lincoln Memorial Hospital by the Pre-Veterinary Society of the University of Central Florida

Languages

English
Native or Bilingual
Spanish
Professional Working

Referrals

Available upon request

Timeline

Veterinary Receptionist

Luv N' Care Animal Hospital
05.2025 - Current

Pharmacy Operations Manager

Walgreens
08.2021 - Current

Senior Pharmacy Technician

Walgreens
11.2018 - 08.2021

Bedside Pharmacy Technician

Walgreens
11.2018 - 12.2019

Certified Pharmacy Technician

Walgreens
05.2017 - 11.2018

Bachelors - Biology w/concentration in Veterinary Medicine, Environmental Studies

University of Central Florida

Associates - Science-Biology

Valenica College

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