Meghan McKenna

Educated clients on flea, tick, heartworm prevention, and vaccination schedules for puppies and kittens.

Maintained patient records, including medical histories and client contact information.

Managed master calendar, scheduling appointments for providers based on clinical availability.

Processed payments and handled financial transactions accurately.

• Fielded phone calls from pet owners, addressing inquiries and relaying messages to veterinarians.
• Coordinated patient referrals to specialized medical professionals as needed.
• Managed records between multiple veterinary clinic locations efficiently.
• Processed prescriptions by filling and calling them into pharmacies.

• Updated patient records as needed to maintain accurate information.
• Administered subcutaneous injections to ensure proper medication delivery.
• Performed cleaning and decontamination to uphold hygiene standards.
• Assisted with blood draws to support diagnostic procedures.
• Conducted microchipping and vaccinations as mandated for pet care.

• Conduct investigations into international third-party customers and suppliers to ensure compliance with FCPA regulations and Corporate policy
• Preparation of terms & condition memos (standard & non-standard) for corporate review and approval for all proposal submissions

• Rapidly learn and master varied computer programs, obtaining Microsoft Office 2007 certification
• Trouble shooting
• Developed application specific program manuals to assist in deciphering Microsoft 2007 software
• Create/update DWI's, policies and procedures and process maps
• Proficient in: MS Access 2007, MS Publisher 2007, MS Powerpoint 2007, MS Excel 2007, MS Word 2007 (Expert level), MS Outlook
• Lotus notes
• Oracle
• FTP Servers

• Supported Director of Contracts in compilation, review and analysis of contract department statistics, reports and workload
• Organization or monthly Key Program Reviews with Director or Program Management
• International travel coordination
• Coordination of inter/intra proposal reviews for international, multi-million dollar opportunities
• Generated monthly reports bookings report and similar key contract metrics
• Author professional correspondence to both domestic and international business associates
• Created weekly and quarterly reports, chaired internal and external client meetings; responsible for customer management, issues and risk management and deliverance of contractual requirements
• Knowledge of Aerospace & Defence Markets, both US and International

• Client relations
• Website maintenance
• Strategic Coach Program completion and implementation of fundamentals
• Assisted in building and maintaining clientele base by implementing strategic marketing plans and delivering impeccable customer service
• Design print and outdoor advertising, and coordinate all promotional procurement/distribution

• Specialized in group health and dental insurance benefits terminology, recognized by plan members for effective claim resolution and outstanding customer service
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.