Sylvanna Lockett
Houston
Summary
Highly motivated and detail-oriented with 2 years of experience in a remote environment for a call center. Skilled in remote communication, time management, and productivity tools. Adept at working independently and collaboratively in virtual teams. Passionate about delivering excellent customer service, increasing productivity, and solving problems efficiently.
Overview
3
3
years of professional experience
Work History
Technical Support Agent
Everise
06.2022 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Associate of Science - Cyber Security
University of Phoenix
Tempe, AZ05-2027
Skills
- Excellent written and verbal communication
- Troubleshooting and problem-solving
- Salesforce
- Time management and multitasking
- Microsoft Office Suite, Google Workspace
- Empathy and active listening
- Customer Service
Timeline
Technical Support Agent
Everise
06.2022 - Current
Associate of Science - Cyber Security
University of Phoenix
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