Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylverster Fuimaono

San Bernardino,Ca

Summary

Seeking a position where my skills, education and experience can materially benefit a company’s growth and profit goals.

Overview

9
9
years of professional experience

Work History

Inbound Problem Solver

AmerisourceBergen
11.2022 - Current
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Defined problem to identify, prioritize and select alternatives.
  • Used logic and imagination to analyze situations and develop intelligent solutions.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Employed excellent discovery skills to match customer needs with solutions.
  • Improved business process support and optimization through continuously improved toolset.

Retail Sales Associate

Zumiez Retail
03.2020 - 07.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Packing and Shipping Clerk

Dolls Kill, Distribution Center
03.2018 - 02.2020
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Communicated with vendors and suppliers to verify timely delivery of goods.

Pack Leader

Target RDC
02.2017 - 01.2018
  • Packed orders for outbound LTL or parcel shipments with a daily goal of 2,000 scans per day.
  • Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.

Restaurant Waiter

IHOP Diner
10.2016 - 01.2017
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Pick Associate

Amazon Fulfillment
10.2014 - 08.2016
  • Stowing, and picking shipments in a fast pace environment to meet rate
  • Knowledge of shipping orders using UPS World ship and FEDEX World ship
  • Maintain a Professional relationship with the drivers, suppliers and customers
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon availability.
  • Picked and packed order items.

Education

High School Diploma -

Eisenhower High School
Rialto, CA
07.2012

Skills

  • SBT, Oracle, Windows 2000, Microsoft Word
  • Vendor Relationships
  • Pulling and packing orders for outbound shipments
  • Problem Resolution
  • Teamwork and Collaboration
  • Product and Service Sales
  • Training Strategies
  • Friendly, Positive Attitude
  • Route Logs
  • Warehouse Coordination and Support
  • Customer Satisfaction
  • Handheld Scanners
  • Restock Shelves

Timeline

Inbound Problem Solver

AmerisourceBergen
11.2022 - Current

Retail Sales Associate

Zumiez Retail
03.2020 - 07.2022

Packing and Shipping Clerk

Dolls Kill, Distribution Center
03.2018 - 02.2020

Pack Leader

Target RDC
02.2017 - 01.2018

Restaurant Waiter

IHOP Diner
10.2016 - 01.2017

Pick Associate

Amazon Fulfillment
10.2014 - 08.2016

High School Diploma -

Eisenhower High School

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Sylverster Fuimaono