SYLVESTER I. OBINYAN
Spring
Summary
Dynamic professional with a proven track record at American Health Marketplace, excelling in customer service and compliance. Adept at problem-solving and fostering collaboration, driving business performance through strategic planning, and agile leadership. Committed to enhancing client experiences while maintaining meticulous attention to detail in all operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
American Health Marketplace
Florida City
02.2024 - Current
- Handles clients' inquiries about health insurance, provides plan information, and assists with enrollment.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Conduct outbound and receive inbound phone calls to pre-screen sales leads.
- Maintain accurate customer records through data entry.
Scheduling/Customer solutions Professional
Vivint Smart Home
Utah
03.2019 - 06.2023
- Regular scheduling of field service technicians for installation of customer home security needs
- Liaising with technicians to meet customer’s home security and automation needs.
- Reaching out to customers to confirm repairs/installation appointments and other customer support activities.
- Liaising with field technicians on Standard operations procedure (SOP)
- Collaborating with other departments to ensure availability of skills and other assignments.
Sales Development Manager
Rhodia S.A
01.2001 - 12.2016
- Market analysis.
- Prepare and defend company quarterly and annual budget.
- Drive overall business performance
- West Africa Operations
Education
MBA -
University of Benin
Benin, NigeriaBS - Chemistry
University of Benin
Benin, NigeriaSkills
- Servant Leader Skills
- Professional sales
- Problem solving
- Attention to detail
- Forecasting and Collaboration
- Shielding Team Members and Conflict Resolution
- Meeting Facilitation
- Detail-oriented
- Customer Service and Good Decision Making
- Agile Leadership
Certification
• Licensed Insurance Agent, Accident and Health
• U.S Federal Income Tax Course, H&R BLOCK
• U.S Federal Income Tax Course, H&R BLOCK
Working Tools
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Sales force
- Click
- PSO
Timeline
Licensed Insurance Agent
American Health Marketplace
02.2024 - Current
Scheduling/Customer solutions Professional
Vivint Smart Home
03.2019 - 06.2023
Sales Development Manager
Rhodia S.A
01.2001 - 12.2016
MBA -
University of Benin
BS - Chemistry
University of Benin