Sylvester Mayes
Dallas
Summary
Dynamic program manager with a proven track record at Health Services of North Texas, excelling in data analysis and quality improvement. Skilled in staff development and compliance monitoring, I drive impactful outcomes through strategic planning and stakeholder engagement, enhancing program effectiveness and client satisfaction.
Overview
33
33
years of professional experience
Work History
Manager of Programs
Health Services of North Texas
05.2022 - Current
- Program Management & Staff Oversight: Supervised case management staff at two Federal Qualified Health Centers (FQHC) to ensure effective service delivery.
- Staff Development: Leads ongoing development and training to enhance documentation and casework best practices.
- Quality Improvement & Reporting: Maintained quality improvement measures and reporting protocols to uphold compliance with case management standards.
- Quality & Compliance Monitoring: Reviews electronic medical records for compliance with case management standards.
- Data Analysis & Strategic Planning: Analyzed provider panels for overdue care and productivity, facilitating targeted patient re-engagement strategies.
Director- Permanent Supportive Housing Program & Veterans Housing Program
Housing Crisis Center
10.2019 - 05.2022
- Oversaw daily operations and workflow for housing programs to ensure effective service delivery
- Tracked performance metrics and generated reports for internal and external funding to support program accountability
- Organized staff training and facilitated program development meetings to enhance team skills and program effectiveness
Case Worker II
The City of Dallas
01.2011 - 08.2018
- Conducted psychosocial evaluations to facilitate client transitions from homelessness to stable, secure housing
- Developed personalized service plans and delivered conflict resolution training to enhance client coping strategies
- Led group sessions on life skills and mental health to support client recovery
Recovery Specialist
ABC Behavioral Health
10.2007 - 12.2010
- Facilitated recovery planning sessions, empowering individuals with behavioral health challenges to set and achieve personal goals.
- Collaborated with multidisciplinary teams to implement personalized care strategies.
- Supported adults with chronic mental illness by providing education on mental health and promoting treatment adherence
- Collaborated with community agencies to develop tailored treatment plans that addressed individual client needs
- Provided crisis intervention support to clients during difficult situations.
Community Liaison
Ashley Court at Turtle Creek
01.2006 - 10.2007
- Managed skilled care and rehabilitation services to enhance quality of life for senior residents
- Created marketing initiatives and coordinated residency admissions to increase resident engagement
- Facilitated community events to enhance resident engagement and connection.
- Collaborated with local organizations to promote health and wellness initiatives.
- Developed communication materials to inform families about services and activities.
Medical Case Management Supervisor; promoted to Associate Executive Director
AIDS Arms, Inc.
06.2001 - 01.2006
- Supervised 35 staff across six satellite offices
- Directed training, program standards, and audit management
- Represented agency for community coordination and addressed external inquiries
HIV Case Manager
Regional Medical Center at Memphis
03.1993 - 05.2001
- Managed HIV case management program, ensuring comprehensive support for patients in 250-bed hospital
- Coordinated discharge planning, rehabilitation, and hospice placements to facilitate smooth transitions for patients
- Oversaw program audits to ensure adherence to standards and maintained quality of outpatient care
Education
Master of Science - Social Work
University of Tennessee School of Social Work
Knoxville, TN01-1985
Bachelor of Social Work -
University of Mississippi
Oxford01-1983
Skills
- Program management
- Data analysis
- Quality improvement
- Compliance monitoring
- Staff development
- Stakeholder engagement
Awards And Activities
- Presenter, 2011 Texas Conference on Ending Homelessness
- Co-chair, National Youth Conference at University of Texas Southwestern, 2005
- Social Work Direct Services Award, Tennessee Association for Child Care, 1992
- Outstanding Graduate in Social Work, University of Mississippi, 1983
- Alpha Delta Mu Honor Society, University of Mississippi
Timeline
Manager of Programs
Health Services of North Texas
05.2022 - Current
Director- Permanent Supportive Housing Program & Veterans Housing Program
Housing Crisis Center
10.2019 - 05.2022
Case Worker II
The City of Dallas
01.2011 - 08.2018
Recovery Specialist
ABC Behavioral Health
10.2007 - 12.2010
Community Liaison
Ashley Court at Turtle Creek
01.2006 - 10.2007
Medical Case Management Supervisor; promoted to Associate Executive Director
AIDS Arms, Inc.
06.2001 - 01.2006
HIV Case Manager
Regional Medical Center at Memphis
03.1993 - 05.2001
Master of Science - Social Work
University of Tennessee School of Social Work
Bachelor of Social Work -
University of Mississippi