Sylvester Villarreal
Erie,PA
Summary
Driven Assistant Manager with a proven track record at Save A Lot, enhancing customer satisfaction and streamlining operations for increased efficiency. Excelled in staff training and development, and strategic planning, fostering a team-oriented environment. Demonstrated expertise in retail operations and sales strategies, significantly contributing to business growth.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Save A Lot
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
Blue Ocean LIFESTYLE HOME Furnishings
04.2022 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Crew Member
Aim Recycling
03.2020 - 03.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Associate Of General Studies - Computer And Information Sciences
Danville Area Community College
Danville, ILGED - General Studies
Regional Learning Center
Rockford, IL2002
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Retail Operations
- Employee Scheduling
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Strategic Planning
- Sales Growth
- Orientation and training
- Sales Reporting
- Employee performance evaluation
- Project management abilities
Timeline
Assistant Manager
Save A Lot
05.2024 - Current
Assistant Manager
Blue Ocean LIFESTYLE HOME Furnishings
04.2022 - 05.2024
Crew Member
Aim Recycling
03.2020 - 03.2021
Associate Of General Studies - Computer And Information Sciences
Danville Area Community College
GED - General Studies
Regional Learning Center