Sylvia Barton
PayForward
Castaic,CA
30
years of professional experience
Organized and dedicated Administrative Technician with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Work History
Health Claims Processor
6 Months- Ensured timely communication with clients regarding claim status updates.
- Reviewed reimbursement forms and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, and enter data.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Maintained strict confidentiality when dealing with sensitive information about members personal details.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Responded to members inquiries, providing detailed explanations of claims processes.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Developed strong relationships with insurance agents to facilitate seamless communication during the claims process.
- Streamlined communication channels between departments for more efficient handling of claim-related inquiries from both customers and colleagues alike.
- Achieved high levels of customer satisfaction, handling each claim with professionalism and care.
- Enhanced claims processing efficiency by meticulously reviewing and validating documentation for accuracy.
- Reduced backlog of pending claims, prioritizing tasks effectively and efficiently.
- Generated, posted and attached information to claim files.
- Strong communication skills through emails and phone.
- Coordinated communication between departments to enhance productivity.
- Processed and reviewed claims for accuracy and compliance with company policies.
Office Assistant
2 Months- Received daily faxed approval authorizations from Insurance Companies and entered them into NPA Works.
- Strong communication skills through emails and phone.
- Coordinated communication between departments to enhance daily productivity.
- Prepared and distributed essential materials, including iPads and phones, for onboarding new BI Therapist.
- Managed offboarding process by collecting company materials from resigning employees and facilitating separation procedures.
- Coordinated with insurance providers to obtain prior authorizations for client therapy services.
- Oversaw office supply inventory, proactively ordering materials to maintain adequate stock levels and prevent shortages.
- Maintained accurate and up to date employee records, ensuring current car insurance and driver's license, were on file for compliance purpose.
- Received, sorted and distributed incoming mail and packages to appropriate departments, ensuring timely delivery.
Administrative Technician, GS-0303-05/10
6 Years 11 Months- Prepare travel request orders, vouchers and reports. Arrange for timely submission and payment of travel authorization in the E2 travel system.
- Call employees to set up their travel arrangements, ensuring they are booked.
- Work on Overdue voucher report.
- Submit and process remedy tickets.
- Unlocking and initializing E2 accounts and setting up new E2 profile accounts.
- Researching and verifying mileage in Webfred.
- Knowledge of WebTA
- Train New Hires on E2 and setting up their E 2 log in accounts and the process of travel reimbursements.
- Audits computes and research information for accuracy on travel reimbursements.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Consults with supervisor on problems that arise and obtain needed information, guidance, or decisions.
- Attend to employees needs, questions and complaints to resolve.
- Process recruiting job applications, entering data in system, calling applicants for documents needed. Prepare new hire packets and organize PMR's.
- Processed new hire paperwork and documents.
- Maintain payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Provide customer service through various methods of communication to include written, oral, email, and in person. Able to handle upset people who respond to our surveys.
- Maintain a variety of files, excel logs, spreadsheet, report, letters, ensuring files are organize for internal audits.
- Assist the front desk, relieve receptionist when needed, answer phones, greet people, administer a wide range of clerical duties. Correspondence, FedEx mail and manage the mail meter machine.
- Good communicator with strong judgement and critical thinking abilities.
- Able to work under pressure and always meeting deadlines.
- Work with various software and database.
- Proficient in Microsoft outlook and word, excel and other applications.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
Client Services Representative/Call Center Representative
11 Years- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Process new and existing client's data for clinic patient registration and billing.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Receive heavy inbound calls on patients work status update. Sent out email letters in response to client inquiries.
- Strong communication skills through phone and emails.
- Highly organize in maintaining a variety of excel logs, files and documents.
- Proficient in Microsoft outlook and word, excel and ability to learn new applications.
- Ability to interact with all levels of management, internal and external customers.
- Meet monthly deadlines and work efficiently and independently under high pressure, able to deal with upset and uneasy people.
Accounts Receivable Clerk/Cashier
1 Year 11 Months- Receive checks and daily cash from students and offices throughout the institute, cashed personal checks, issued petty cash with proper approval and maintain a daily balance of cash in drawer.
- Reconcile and prepared daily deposit ticket for bank deposit. Balanced daily batches, prepared check request and mail out all payable account checks.
- Process journal entries in data system, run various reports and work on special projects.
- Research and analyze financial documents.
- Responded to inbound inquiries regarding accounts and payments.
- Heavy volume of interaction with students and a variety of customer service by phone.
- Entered figures using 10-key calculator to compute data quickly. Mailed out correspondence and filing.
- Proficient:AS400, Microsoft outlook, word and excel, credit card machine, and 10 key by touch.
Admitting Clerk
4 Months- Registered patients for radiology.
- Arranged forms and charts for each patient.
- Verified patient details and insurance coverage and collected co-pays.
- Assisted patients in filling out check-in and payment paperwork.
- Compiled daily financial records.
- Handled calls to address patients inquiries and concerns.
- Requested patients old x-rays from storage, filing and fax
- Microsoft word, excel, data entry and 10 key by touch.
Customs Technician/Cashier
7 Years 8 Months- Receive money and checks from our 6 ports and 6 sub-ports. Verify money, checks and collection documents submitted for accurately.
- Consolidate and reconcile collection documents.
- Prepared deposit tickets, endorsed checks using endorser machine.
- Convert seized foreign currency to US dollar.
- Daily use of the cash register and cash receipt book. Shortages are processed by a written memo.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift. Ensuring that money is secured in safe and locked at all times.
- Prepared documents and memos when needed for supervisors.
- Maintain a variety of files and manual logs for the processing of collections and review reports for accuracy.
- Reviewing and directing correspondence to the appropriate department.
- Aid in the mail run, receive, sort and distribute mail to different ports and field offices. Operate the mail meter machine, apply postage and deliver to post office.
- Interact with the public and team members to promote good working relations and to facilitate work productivity.
- Microsoft outlook, word and excel. 10 key by touch, filing and faxing.
- Answer phones, take in inventory and order supplies.
Education
Certificate - Medical Office Management
Skills
Excellent communication and writing skills.
Detail oriented and highly organized.
Ability to complete work timely with minimal supervision
Maintaining good working relations with my team members.
Microsoft outlook
word
excel
E2 travel system.
Salesforce
Quicksite FIS software.
Bilingual In Spanish.
Timeline
Health Claims Processor
PayForward
02.2026 - 08.2026Read More
Office Assistant
Vista Center For Behavioral Analysis
06.2025 - 08.2025Read More
Administrative Technician, GS-0303-05/10
Department Of Commerce/U.S. Census Bureau
03.2018 - 02.2025Read More
Client Services Representative/Call Center Representative
U.S. HealthWorks Medical Group
03.2007 - 03.2018Read More
Accounts Receivable Clerk/Cashier
California Institute Of The Arts
04.2005 - 03.2007Read More
Admitting Clerk
Henry Mayo Newhall Memorial Hospital
11.2004 - 03.2005Read More
Customs Technician/Cashier
Bureau Of Customs And Border Protection
02.1997 - 10.2004Read More
The Bryman School
Certificate from Medical Office Management
Read More