Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sylvia Blanks

Springfield,MA

Summary

Effective Student committed to learning, developing new skills and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.

Overview

15
15
years of professional experience
1
1
Certification

Work History

INTAKE

STAFF, FRIENDS OF THE HOMELESS, INC, OPTIONS, INC
11.2017 - 01.2022


  • Perform duties as assigned through Case Managers and Directors
  • Provide immediate and professional response to security /safety emergency
  • Advocates for the mission of the organization, while upholding the agency's values
  • Ensure clients/guests are complying with program guidelines and procedures.
  • Attended case reviews and provided feedback on client progress.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Conducted patient intake interviews, recording and documenting relevant information.

Case Manager

Valley Opportunity Council
11.2018 - 02.2020
  • Assessing clients' physical and mental wellness, needs, preferences and abilities, and developing plans to improve
  • Working with clients, family and support networks, and health care professionals to put care plans in place
  • Listening to clients' concerns and providing counseling or intervention as required
  • Recording clients' progress, charting referrals and scheduling weekly meetings
  • Evaluating clients' progress periodically and making adjustments as needed
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

CERTIFIED NURSING ASSISTANT

Landmark Of Monastery Heights
12.2013 - 10.2017
  • Assist patients with ADLs, medications, total hygiene care
  • Bathe, dress and support patients with all needs related to their optimal care
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

SHIFT MANAGER

MCDONALDS
08.2007 - 07.2013
  • Supervise and train personnel
  • Maintain products and equipment
  • Quality control aiming for high standards and cleanliness
  • Cashiering while working one on one with staff to ensure productivity.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained and mentored new employees to maximize team performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Education

Associate's degree - Liberal Arts and Sciences, development in General Studies

Greenfield Community College
Greenfield, MA
05.2024

GED -

OWL
Springfield, MA
02.2007

Skills

  • Mental Health Support
  • Emotional Awareness
  • Verbal and Written Communication
  • Team Leadership
  • Time Management
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Work Ethic

Certification

CNA-November 2013 to July 2019

BLS Certification April 2022 to April 2024

Additional Information

  • Willing to relocate to:, West Springfield, MA - Holyoke, MA - Springfield, MA Authorized to work in the US for any employer

Timeline

Case Manager

Valley Opportunity Council
11.2018 - 02.2020

INTAKE

STAFF, FRIENDS OF THE HOMELESS, INC, OPTIONS, INC
11.2017 - 01.2022

CERTIFIED NURSING ASSISTANT

Landmark Of Monastery Heights
12.2013 - 10.2017

SHIFT MANAGER

MCDONALDS
08.2007 - 07.2013

Associate's degree - Liberal Arts and Sciences, development in General Studies

Greenfield Community College

GED -

OWL
November 2013 to July 2019 BLS Certification April 2022 to April 2024 CPR Certification March 2022 to March 2024
Sylvia Blanks