Effective Student committed to learning, developing new skills and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
INTAKE
STAFF, FRIENDS OF THE HOMELESS, INC, OPTIONS, INC
11.2017 - 01.2022
Perform duties as assigned through Case Managers and Directors
Provide immediate and professional response to security /safety emergency
Advocates for the mission of the organization, while upholding the agency's values
Ensure clients/guests are complying with program guidelines and procedures.
Attended case reviews and provided feedback on client progress.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Conducted patient intake interviews, recording and documenting relevant information.
Case Manager
Valley Opportunity Council
11.2018 - 02.2020
Assessing clients' physical and mental wellness, needs, preferences and abilities, and developing plans to improve
Working with clients, family and support networks, and health care professionals to put care plans in place
Listening to clients' concerns and providing counseling or intervention as required
Recording clients' progress, charting referrals and scheduling weekly meetings
Evaluating clients' progress periodically and making adjustments as needed
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
CERTIFIED NURSING ASSISTANT
Landmark Of Monastery Heights
12.2013 - 10.2017
Assist patients with ADLs, medications, total hygiene care
Bathe, dress and support patients with all needs related to their optimal care
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Followed directions of licensed nurses to administer medications and treatments.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
SHIFT MANAGER
MCDONALDS
08.2007 - 07.2013
Supervise and train personnel
Maintain products and equipment
Quality control aiming for high standards and cleanliness
Cashiering while working one on one with staff to ensure productivity.
Supervised employees and oversaw quality compliance with company standards for food and services.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Trained and mentored new employees to maximize team performance.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Associate's degree - Liberal Arts and Sciences, development in General Studies
Greenfield Community College
Greenfield, MA
05.2024
GED -
OWL
Springfield, MA
02.2007
Skills
Mental Health Support
Emotional Awareness
Verbal and Written Communication
Team Leadership
Time Management
Adaptability and Flexibility
Interpersonal Skills
Work Ethic
Certification
CNA-November 2013 to July 2019
BLS Certification April 2022 to April 2024
Additional Information
Willing to relocate to:, West Springfield, MA - Holyoke, MA - Springfield, MA
Authorized to work in the US for any employer
Timeline
Case Manager
Valley Opportunity Council
11.2018 - 02.2020
INTAKE
STAFF, FRIENDS OF THE HOMELESS, INC, OPTIONS, INC
11.2017 - 01.2022
CERTIFIED NURSING ASSISTANT
Landmark Of Monastery Heights
12.2013 - 10.2017
SHIFT MANAGER
MCDONALDS
08.2007 - 07.2013
Associate's degree - Liberal Arts and Sciences, development in General Studies
Greenfield Community College
GED -
OWL
November 2013 to July 2019
BLS Certification
April 2022 to April 2024
CPR Certification
March 2022 to March 2024
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