Shamara Parker Coleman
Charlotte,NC
Summary
Compassionate Intake Coordinator experienced in supporting clients through admission and treatment processes within substance abuse treatment settings. Leveraged lived experience in recovery to foster empathy and understanding while facilitating crisis intervention, client engagement, and group meetings. Committed to empowering individuals on their recovery journeys by connecting them with resources and maintaining a structured, supportive environment.
Overview
1
1
Certification
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Intake Coordinator
Banyan Treatment Centers
Milford, DE
01.2024 - Current
- Intake & Admissions Coordination
- Provided support to individuals in distress, prioritizing safety and well-being
- De-escalation & Conflict Resolution
- Client Communication & Engagement
- Group Facilitation
- NA/AA Meeting Support
- KIPU Electronic Health Records
- Microsoft Teams
- Property Searches & Documentation
- Property & Key Management
- Coordinated collaborative efforts with team members to achieve successful outcomes
- Meeting Facilitation
- Facilitated effective communication with clients and colleagues to enhance service delivery
- Confidentiality & Record Keeping
Line Assembler
Perdue
Georgetown, DE
01.2022 - 01.2024
- Consistently exceeded daily production targets by up to 20% through efficient line assembly techniques.
- Established and enforced quality control measures to maintain product standards.
- Trained and mentored new employees on safety protocols, enhancing team compliance and skill development.
- Received the employee of the month award for commitment to quality and teamwork.
Caregiver
Eastern Seals
Wilmington
09.2018 - 12.2021
- Assisted clients with daily living activities and personal care tasks.
- Administered medications according to established schedules and guidelines.
- Maintained a safe and clean environment for clients through regular housekeeping.
Customer Service Representative
Delaware Park Casino
Wilmington
07.2017 - 11.2020
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer transactions and maintained accurate records daily.
- Provided information about gaming options and promotions to patrons.
Education
Bachelor - Psychology
Walden University
Minneapolis, MN 08.2024 - 09.2026
High School Diploma -
A.I. du Pont High School
Wilmington, DE 09.2003 - 01.2007
Skills
- Crisis intervention
- Client engagement
- Mental health support
- Group facilitation
- Electronic health records
- Clinical documentation
- Scheduling appointments
- Record keeping
- KUPI
- Data privacy
- Policy implementation
- Quality control
- Call management
- Time management
- Workflow coordination
- Administration and operations
- Decision-making
- Data management
- Documentation and control
- Microsoft office
- Team collaboration
- Team-oriented
- Teamwork
- Adaptability
- Problem-solving
- Conflict resolution
- Emotional resilience
- Boundary setting
- Active listening
- Non-judgment communication
- Empathy
- Compassion
- Staff training
- Change management
- Team building
- Verbal and written communication
- Documentation and control
- Verbal and written communication
- Change management
Certification
- Crisis Intervention / Crisis Prevention & De-escalation Training
- Mental Health First Aid
- CPR/First Aid/AED
- Delaware Certified Peer Recovery Specialist (CPRS)
References
References available upon request.
Timeline
Bachelor - Psychology
Walden University
08.2024 - 09.2026
Intake Coordinator
Banyan Treatment Centers
01.2024 - Current
Line Assembler
Perdue
01.2022 - 01.2024
Caregiver
Eastern Seals
09.2018 - 12.2021
Customer Service Representative
Delaware Park Casino
07.2017 - 11.2020
High School Diploma -
A.I. du Pont High School
09.2003 - 01.2007