Taylor Keech
Harper Woods,US
Summary
Dynamic professional with extensive experience in addiction and substance abuse counseling. Expert in clinical documentation and motivational interviewing, showcasing strong communication skills and a knack for crisis intervention. Achieved significant client progress through innovative therapeutic practices and leadership in coordinating care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Personalized Nursing Light House
Plymouth, MI
05.2024 - 11.2024
- Conducted initial assessments by interviewing clients to determine eligibility for services.
- Completed detailed intake paperwork, including assessment forms and clinical notes, promptly.
- Reviewed patient documentation to ensure completeness and accuracy of eligibility determination.
- Scheduled and coordinated patient intake appointments while verifying insurance coverage.
- Facilitated communication among referring agencies, family members, and stakeholders involved in care.
- Monitored changes in regulations related to patient intake processes to ensure compliance.
- Built trust with clients through active listening and empathy while maintaining professional boundaries.
- Ensured timely submission of all documentation according to departmental policies.
Substance Abuse Counselor
Serenity Rehabilitation
Pontiac, US
12.2023 - 04.2024
- Delivered individual counseling sessions focusing on evidence-based approaches for substance use recovery.
- Utilized motivational interviewing to inspire clients toward positive behavioral changes.
- Conducted crisis interventions, offering essential support during emergencies.
- Adopted harm reduction techniques when working with at-risk populations as appropriate.
- Ensured compliance with documentation standards for all clinical activities.
- Partnered with healthcare professionals to provide integrated care solutions for clients.
- Formulated comprehensive treatment plans based on diagnostic assessments and personal goals.
- Managed a diverse caseload of 20 individuals while accurately recording client interactions.
Substance Abuse Counselor
Therapeutics LLC
Pontiac, US
12.2022 - 10.2023
- Utilized standardized measures, including Global Appraisal of Individual Needs, to evaluate client outcomes.
- Designed personalized recovery plans integrating self-help activities and external referrals for further support.
- Completed comprehensive assessments for adolescent and adult patients regarding drug and alcohol use.
- Provided counseling aimed at helping clients navigate dependencies and adapt to lifestyle changes.
- Led individual and group therapy sessions promoting achievement of short-term client goals.
- Engaged in weekly multidisciplinary meetings to strategize on case developments and treatment effectiveness.
- Maintained thorough documentation of patient progress through effective counseling methods.
- Coordinated with treatment teams to facilitate comprehensive client care.
911 Emergency Dispatcher
Chesterfield
Chesterfield, US
04.2021 - 06.2022
- Coordinated emergency response efforts to ensure timely assistance for callers in distress.
- Utilized advanced dispatch systems to monitor and track units in real-time.
- Managed high-pressure situations while maintaining clear communication with first responders and callers.
- Analyzed incident reports to identify trends and recommend training enhancements for staff development.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Medical Receptionist Supervisor
Macomb Pediatrics
Warren, US
11.2018 - 07.2021
- Supervised daily operations of front desk staff, ensuring efficient patient flow and excellent customer service.
- Trained and mentored new receptionists on procedures, protocols, and use of electronic health record systems.
- Coordinated schedules for multiple providers, optimizing appointment availability and minimizing patient wait times.
- Implemented process improvements that enhanced patient check-in efficiency and reduced administrative errors.
- Managed inventory of office supplies, ensuring adequate stock levels to support operational needs without interruptions.
- Developed training materials for staff to enhance knowledge of billing processes and insurance verification protocols.
- Addressed patient inquiries and concerns promptly, improving overall satisfaction with clinic services.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Monitored employee performance regularly through evaluations; provided constructive feedback that led to improved job skills and confidence among staff members.
- Participated in ongoing professional development opportunities, staying current on industry best practices and trends to continually improve performance as a Medical Receptionist Supervisor.
- Improved patient satisfaction by ensuring prompt and efficient front desk operations.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
Education
Master of Science (M.S.) - Forensic Psychology
Walden University
08.2025
Bachelor of Arts (B.A.) - Clinical Psychology
Wayne State University
US08-2021
Associate in Arts (A.A.) - General Studies
Macomb Community College
US05.2021
Skills
- Strong communication skills
- Adapts quickly to new situations
- Relationship Development
- Client Evaluation
- Crisis Intervention
- Clinical Assessments
- Suicide Intervention
- Cognitive Behavior Practices
- Mental Health Support
- Intervention Planning
- Harm Reduction Strategies
- Motivational Interviewing
- Conflict Resolution
- Confidentiality
- Cross-cultural sensitivity
Certification
CAADC-DP
References
References available upon request
Timeline
Intake Coordinator
Personalized Nursing Light House
05.2024 - 11.2024
Substance Abuse Counselor
Serenity Rehabilitation
12.2023 - 04.2024
Substance Abuse Counselor
Therapeutics LLC
12.2022 - 10.2023
911 Emergency Dispatcher
Chesterfield
04.2021 - 06.2022
Medical Receptionist Supervisor
Macomb Pediatrics
11.2018 - 07.2021
Master of Science (M.S.) - Forensic Psychology
Walden University
Bachelor of Arts (B.A.) - Clinical Psychology
Wayne State University
Associate in Arts (A.A.) - General Studies
Macomb Community College