Janice Thornton
Henry Ford St. John Hospital
Harper Woods,MI
32
years of professional experience
Dedicated administrative professional with exceptional customer service skills and expertise in training new hires. Proven ability to enhance team collaboration and streamline communication for improved operational efficiency.
Work History
Administrative Coordinator
5 Years 5 Months- Coordinated scheduling and logistics for departmental meetings and events.
- Streamlined communication between medical staff and administrative departments to enhance efficiency.
- Developed training materials for new hires, improving onboarding process consistency.
- Managed patient records and maintained confidentiality in compliance with HIPAA regulations.
- Supervised administrative staff to ensure accurate completion of daily operational tasks.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Patient Financial Counselor Coordinator
10 Months- Guided patients through financial assistance programs, ensuring understanding of options available for care.
- Analyzed patient accounts to identify discrepancies and resolve billing issues efficiently.
- Educated patients on insurance benefits, coverage limitations, and payment responsibilities to enhance clarity.
- Collaborated with healthcare providers to facilitate timely authorization of services and minimize delays.
- Developed training materials for new staff on financial counseling processes and best practices.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Educated patients on available financial assistance programs, increasing their access to necessary healthcare services.
- Trained new staff on patient financial services best practices, elevating overall performance of financial counseling team.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Coordinated multidisciplinary teams to enhance patient care and streamline operational processes.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Patient Financial Counselor
4 Years 5 Months- Educated patients on financial assistance programs and insurance options to improve understanding of coverage.
- Reviewed patient accounts to identify billing discrepancies and resolved issues promptly.
- Collaborated with healthcare providers to obtain necessary documentation for financial approvals.
- Assisted patients in completing financial applications, ensuring accuracy and compliance with regulations.
- Trained new staff on policies and procedures related to patient financial counseling and support services.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Mediated disputes between patients and insurance companies, ensuring accurate claim processing and patient satisfaction.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Financial Counselor
9 Years 9 Months- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Conducted detailed patient financial assessments to identify suitable payment plans, enhancing hospital's revenue cycle.
- Negotiated payment plans and settlements with patients, improving cash flow and reducing accounts receivable aging.
- Reduced number of uninsured patient visits by guiding them through insurance enrollment processes.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Trained new staff on patient financial services best practices, elevating overall performance of financial counseling team.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Reviewed patient accounts to identify billing discrepancies and resolved issues promptly.
Patient Services Coordinator
11 Years 7 Months- Trained new staff on operational procedures, fostering a collaborative environment focused on service excellence.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
- Contacted insurance company to verify patient coverage before visit.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Business And Financing - Financing
Finance - Accounting And Finance
High School Diploma
Skills
Excellent customer service skills and knowledge of our new epic computer system
hbo and r1rcm ahto/epars
payroll experience
training new hires
working well as a team and also able to work on projects assigned. Collecting and balancing petty cash drawers
daily office billing
staff reviews and evaluations
assisting with new hires and termination of staff. Other duties when assigned.
Timeline
Administrative Coordinator
Henry Ford St. John Hospital
03.2021 - CurrentRead More
Patient Financial Counselor Coordinator
DMC Hutzel Hospital
04.2020 - 02.2021Read More
Patient Financial Counselor
R1RCM - Through St. John's Health System
10.2015 - 03.2020Read More
Patient Financial Counselor
Ascension St. John Hospital
01.2006 - 10.2015Read More
Patient Services Coordinator
Detroit Riverview Hospital
05.1994 - 12.2005Read More
Marygrove College
Finance from Accounting And Finance
Read More
Lawton Business School
Business And Financing from Financing
Read More
Southeastern High School
High School Diploma
Read More