Sylvia Cervantes Perez
Las Vegas
Summary
A position in management as a director. A position requiring responsibility and a variety of challenges, and a position that offers opportunities for advancement.
Overview
34
34
years of professional experience
Work History
Sr. Executive Casino Host
Resorts World Las Vegas
Las Vegas
04.2023 - Current
- Provide and deliver extensive customer service to domestic and international customers.
- Personally greet guests at curbside with a 10-out from the limo service. Walk guests to check-in for a smooth, fast check-in. Ensure the guests have their credit lines set up, following up with any reservations they might need for dinner, spa, and show reservations.
- Effectively market, recruit, evaluate competitors, establish, and maintain a professional relationship with new and repeatable domestic and international customers.
- Direct, lead, and teach our Junior Hosts. Monitor our Teams group chat to make sure our hosts are available to greet new, un-hosted players. Review arrival and departure reports, evaluate play, and comps.
- Brought in a Latin artist to the show theater for Mexican Independence in 2024, which was successful. Also brought it a new rep from Mexico City.
Executive Casino Host International Latin America
Wynn Resort
08.2020 - 03.2021
- Provided and delivered extensive outstanding 5 star customer service.
- Effectively market, recruit, evaluate competitors, establish, and maintain a professional relationship with new and repeatable domestic and international customers.
- Provided specialized attention to high-end caliber customers, from greeting the guest at check-in to making dinner, spa, and show reservations, and ensuring their credit lines are available upon check-in.
Sales / Marketing / Call Center
Allegiant Airlines Corporate Office
09.2017 - 01.2020
- Answering heavy phone lines, in charge of a different variety of tasks, booking individual and group flight reservations, and also booking packages that included flights, hotels, and car rentals.
- Contacted contracted hotels with leisure sales to obtain and confirm hotel group contracts.
- Emphasize outstanding customer service.
- Work with the G4 secure airline company system, Excel, Microsoft Word, and Microsoft Outlook.
Executive Casino Host Domestic Citywide Latin Marketing
Caesars Entertainment
03.2009 - 04.2017
- Provided and delivered extensive, outstanding customer service.
- Effectively market, recruit, evaluate, establish, and maintain a professional relationship with new and repeat customers for eight properties of Caesars Entertainment citywide Domestic Latin Marketing.
- The customer loyalty and service created a high referral business and benchmark.
- Provided specialized attention to high-end caliber casino revenue through the utilization of high-worth casino accounts.
- Maximizing existing revenue streams while developing and growing new accounts.
- Implemented creative marketing Latin programs and events to ensure consumer loyalty.
- Provided exemplary customer service by anticipating customers’ needs and exceeding them, thus building loyalty among the many segmented tiers of the Rewards Program.
- Work with LMS, CMS, Smart, Salesforce, Excel, Microsoft Word, and Microsoft Outlook.
VIP Representative
Planet Hollywood Resort & Casino
09.2007 - 03.2009
- Responsible for the evaluation of casino activity and assessing the player’s profitability to their comp levels.
- Registered guests for check-ins and check-outs.
- Answering heavy phone lines and booking casino reservations.
- Assisting casino and slot hosts with restaurant, spa, shows, and limo reservations.
- Work with LMS and CMS systems.
Branch Manager / Mortgage Loan Officer
Mortgage Integrity / City1st Mortgage / U.S. Mortgage Home Loan Center
07.2004 - 09.2007
- Branch Manager for 15 loan officers and one loan processor, supervised the mortgage loan files from opening of the file to closing.
- Goal was to close all loans in a timely and professional manner.
- Give borrowers the customer service they deserve to enhance repeatable and referral business.
- Scheduled sales and training classes for loan officers.
- Front Speaker for weekly sales meetings.
- Ensured that all files were in compliance with Federal and State laws for auditing purposes.
- Licensed with the Nevada Mortgage Lending Division as a 'Qualified Employee'.
VIP Supervisor
Mandalay Bay Resort & Casino
08.1999 - 07.2005
- Accustomed to a fast-paced environment.
- Handled multiple jobs simultaneously was a requirement.
- It was my responsibility to evaluate casino activity and assessing the play profitability to their comp levels, and because of my skills, I was promoted to a VIP-Supervisor in February of 2000.
- I supervised 30 VIP Representatives that were rotated to work in various locations of VIP Casino Marketing, which included the VIP Lounge Registration, VIP Casino Host office, and VIP Reservations office.
- I was recognized by both peers and management for distinguished and exemplary performance and was named 'Employee of the month' in September of 2000.
- Work with Excel, Microsoft Word, LMS, and CMS systems.
Room Reservation Representative
Luxor Resort & Casino
10.1993 - 08.1999
- Responsible for answering heavy phones lines, booking individual room reservations and internet reservations, knowledge of GDS Systems that included Apollo, Saber and World Span reservations.
PBX Operator/Reservation Agent/Front Desk Agent
Vacation Village Hotel & Casino
03.1993 - 10.1993
- Answering heavy phones lines, directing lines to various departments.
- Booking individual room reservations while checking in and checking out registered guests of the hotel with the emphasis outstanding customer service.
Secretary
Developers Maintenance Co.
06.1991 - 02.1993
- Duties include Accounts Receivable: logging checks in the computer system for paid invoices; Accounts Payable: printing computer checks to pay employees; Billing: computer custom programs—job control invoicing; Payroll: totaling hours and balancing with payment services; Invoicing: typing, logging, and filing.
- Answering heavy phone lines and communicating with superintendents in the field with Motorola two-way radios.
Education
Real Estate Agent -
Key Realty School
Las Vegas, NV09.2001
Hotel Management -
Community College of Southern Nevada
Las Vegas, NV05.1999
Automated Office Specialist -
Canterbury Career Schools
Las Vegas, NV12.1991
High School -
South mountian high school
Phoenix, AZ09.1986
Skills
- Microsoft Office Word
- Microsoft Office Excel
- Typing 100 words per minute
- Opera Cloud
- Synkros casino system
- AS400 LMS hotel system
- Cms casino system
- Salesforce
- Accounts Payable
- Accounts Receivable
- Encompass
- Point and Genesis mortgage systems
- 10 key by touch
Activities
- Dependable
- Reliable
- Hardworking
- Strong Customer Service Skills
- Self-Starter
- Fluent in Spanish
Languages
Spanish
Professional
Timeline
Sr. Executive Casino Host
Resorts World Las Vegas
04.2023 - Current
Executive Casino Host International Latin America
Wynn Resort
08.2020 - 03.2021
Sales / Marketing / Call Center
Allegiant Airlines Corporate Office
09.2017 - 01.2020
Executive Casino Host Domestic Citywide Latin Marketing
Caesars Entertainment
03.2009 - 04.2017
VIP Representative
Planet Hollywood Resort & Casino
09.2007 - 03.2009
Branch Manager / Mortgage Loan Officer
Mortgage Integrity / City1st Mortgage / U.S. Mortgage Home Loan Center
07.2004 - 09.2007
VIP Supervisor
Mandalay Bay Resort & Casino
08.1999 - 07.2005
Room Reservation Representative
Luxor Resort & Casino
10.1993 - 08.1999
PBX Operator/Reservation Agent/Front Desk Agent
Vacation Village Hotel & Casino
03.1993 - 10.1993
Secretary
Developers Maintenance Co.
06.1991 - 02.1993
Real Estate Agent -
Key Realty School
Hotel Management -
Community College of Southern Nevada
Automated Office Specialist -
Canterbury Career Schools
High School -
South mountian high school
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