Sylvia Clarkson
Brandenburg,Kentucky
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
CSR Receving
CEVA Logistics Inc.
Louisville, KY
09.2020 - Current
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Consulted with customers regarding needs and addressed concerns.
- Managed high volume of inbound customer request with professionalism.
- Assisted customers via email, chat, and social media platforms.
- Operated forklifts to transport material to stock
- Prepared accurate receiving orders and bills of lading to direct and route materials.
IT Super User
Kenco Logistics
Louisville, Kentucky
07.2018 - 09.2020
- Train employee new soft ware
- Implemented new software components in accordance with industry standards.
- Analyzed data requirements and implemented appropriate solutions to meet business needs.
- Responded quickly to emergency situations involving critical IT systems or services.
Inventory Group Lead
Kenco Logistics
Louisville, Kentucky
01.2010 - 09.2018
- Reported on inventory operations, stock levels and adjustments.
- Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy.
- Reviewed inventory control reports ensuring accuracy and completeness.
- Maintained accurate and up-to-date records of all inventory transactions.
- Reviewed job orders and assembly schedule to determine stock pulled from inventory.
Education
High School Diploma -
Newcomb High School
Newcomb, NM05-1992
Some College (No Degree) - Information Technology
Sullivan College
Louisville, KYTimeline
CSR Receving
CEVA Logistics Inc.
09.2020 - Current
IT Super User
Kenco Logistics
07.2018 - 09.2020
Inventory Group Lead
Kenco Logistics
01.2010 - 09.2018
High School Diploma -
Newcomb High School
Some College (No Degree) - Information Technology
Sullivan College
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