Sylvia Cox
Kissimmee,FL
Summary
To obtain a challenging and rewarding position with an organization that will allow me to utilize my strong skills, training, experience and education.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Walgreens
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Amazon Flex Driver
Amazon Flex
05.2022 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
Uber Partner
Uber Eats
01.2016 - Current
- Picking up and delivering customers
- Choosing the best routes to destinations by using maps and GPS
- Helping to load and unload the vehicle
- Communicating with passengers, offering a safe and welcoming ride to their destination
Bakery Clerk
Publix
01.2019 - 08.2021
- Provides premier customer service, including greeting customers and answering their questions
- Sells products by providing customers with information needed to make product-related decisions
- Takes and fills special orders for customers
- Finishes products, fills or ices donuts or pastries
- Packages, labels, and prices products for self-service.
Hostess
IHOP
11.2014 - 10.2016
- Greet, acknowledge and seat guests by escorting them to assigned table
- Answer incoming calls to the restaurant and provide appropriate service
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders.
Education
Associate of Arts in General Studies -
University of Phoenix
Phoenix, AZ03.2013
Skills
- Excellent knowledge of customer service
- Attention to detail and able to handle significant workload
- Strong analytical and problem solving skills
- Ability to work well with others
- Strong communication skills
- Fluent in Spanish
Timeline
Pharmacy Technician
Walgreens
05.2023 - Current
Amazon Flex Driver
Amazon Flex
05.2022 - Current
Bakery Clerk
Publix
01.2019 - 08.2021
Uber Partner
Uber Eats
01.2016 - Current
Hostess
IHOP
11.2014 - 10.2016
Associate of Arts in General Studies -
University of Phoenix