Sylvia Czyszczon
Seminole,FL
Summary
Career Hospitality and Customer Service Professional with 15 years experience in varying sub-industries; hotels, food & beverage, banquets and event planning, retail, telemarketing, administrational assistance, etc. Collaborating and communicating with strong, committed, supportive, and competent team members to communicate efficiently to enhance customer and guests experiences while also maintaining customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Education Substitute & Assistant Teacher
Florida & Michigan Public And Private Schools
08.2020 - Current
- Taught all related subjects to students with varying degrees of intellectual or emotional disabilities.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships and encourage students to take ownership of learning.
- Provides support and collaborated with teachers, faculty, and specialists to address and tailor to challenging students.
- Supporting learners to improve behavioral and academic intervention, and learning needs with small groups and one-on-one interaction.
- Assisted struggling students with monitoring and maintaining progress levels by designing individualized academic and behavioral plans focused on areas for improvement.
- Led fun and engaging activities that developed students' physical, emotional, and social growth to motivate and drive student success.
- Understood and acclimated to lead teacher routine to provide classroom coverage and assistance.
- Trained to respond to emergency situations for safety concerns and appropriate resolution.
Career Customer Service & Hospitality Professional
Various Employees
05.2007 - Current
- Customer Service representative in retail, hospitality, food & beverage, medical supplies company and telemarketing.
- Handled all payments such as cash, card, and checks. Register responsibilities, till, key-holder and safe depository.
- General knowledge of multiple computer systems, applications, cooperate emails, tech support, and websites to find information.
- Helped and responded to customers at high volume of customers every day focusing on problem-solving, positive experience, and customer satisfaction.
- Prompt, patient, and attentive communication in person, over email, and over the phone.
- Addressed customer complaints and resolved concerns with products and/or services with consistent solutions.
- Monitored guest information in logging and database.
Seasonal Lifeguard, Swim Instructor, and Coach
Public & Private Recreational Facilities.
04.2013 - 12.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer support in distressing situations.
- Communicating by educating patrons and students on safety rules and protocols and observing weather and water conditions and alerted swimmers to potential dangers, storms, and safety procedures.
- Attentively monitored and supervise safety of guests in and around swimming pool.
- Responded professionally to incidents and emergency situations timely and effectively.
- Performed regular maintenance, inspection, and testing of equipment and cleanliness of facility for hygiene standards.
- Coached and trained varying skills levels: student athletes, recreational swimmers, and unexperienced swimmers.
Education
Education Certificate - General Education
University of Michigan
Bachelor of Arts - Psychology And Mass Communications
University of South Florida
12.2016
Skills
- Customer Service and Hospitality
- Adherence to Corporate Standards, Policies and Procedures
- Leadership and Supervision
- Quality Communication with Customers and Team
- High-Volume and Fast-Paced Environments
- Record Keeping and Preparations
- Inquiry Questions, Requests, and Research
- Customer Retention and Upselling Skills & Strategies
- Maintaining Clean, Hygienic, and Safe Work Environment
- Specialty Loyalty Programs
Certification
TEFL Certification (Teaching English as a Foreign Language) through TEFL Academy, Chicago, IL
and
ESL (English as a Second Language) Certification through the University of Michigan, Ann Arbor,
Timeline
Education Substitute & Assistant Teacher
Florida & Michigan Public And Private Schools
08.2020 - Current
Seasonal Lifeguard, Swim Instructor, and Coach
Public & Private Recreational Facilities.
04.2013 - 12.2018
Career Customer Service & Hospitality Professional
Various Employees
05.2007 - Current
Education Certificate - General Education
University of Michigan
Bachelor of Arts - Psychology And Mass Communications
University of South Florida
TEFL Certification (Teaching English as a Foreign Language) through TEFL Academy, Chicago, IL
and
ESL (English as a Second Language) Certification through the University of Michigan, Ann Arbor,
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