Sylvia Dehner
Jacksonville,FL
Summary
Dynamic Store Manager with extensive experience at Publix Super Markets Inc, excelling in customer service and inventory control. Proven track record of enhancing profitability through strategic decision-making and effective team leadership. Skilled in problem-solving and fostering a positive work environment, driving team performance and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Store Manager
Publix Super Markets Inc
Jacksonville, Fl
10.2004 - Current
- Oversaw daily store operations, ensuring compliance with safety and sanitation standards.
- Led team in achieving exceptional customer service, resolving issues efficiently to enhance satisfaction.
- Implemented inventory management systems, optimizing stock levels and reducing waste effectively.
- Trained and mentored new staff on operational procedures and best practices for improved performance.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and promotions.
- Developed scheduling strategies, improving labor efficiency while maintaining service quality during peak hours.
- Coordinated with vendors to ensure timely delivery of products, enhancing supply chain efficiency.
- Monitored financial performance metrics, driving initiatives that resulted in increased profitability across departments.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Sandalwood High School
Jacksonville, Fl05.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Inventory control
- Goals and performance
- Team building and leadership
Timeline
Store Manager
Publix Super Markets Inc
10.2004 - Current
High School Diploma -
Sandalwood High School