Sylvia Dixon
Chesapeake,VA
Summary
A seasoned financial leader with over 30 years of experience in the industry. I have consistently demonstrated a proven track record of success in driving financial performance and leading transformational initiatives. My leadership style is rooted in emotional intelligence and servant leadership, enabling me to connect with teams and leadership effectively. As an adept communicator and problem solver, I excel in fostering innovation, and delivering sustainable value. My career is marked by a commitment to excellence, strategic vision, and the ability to inspire and guide team members toward long-term success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vendor Support Specialist
Springs Oaks Capital LLC
Chesapeake, VA
12.2023 - Current
- Deliver and retrieve Affidavit files to or from Vendors on the Spring Oaks Capital SFTP
- Review and execute affidavits presented for legal action by the servicing attorneys
- Deliver executed affidavits to Vendor via overnight mail process or delivery through the SFTP
- Handle media requests not covered by media supplied at placement
- Participate in team meetings and projects to discuss and create innovative ways to improve the department
- Solely responsible for the monthly Judgement State Audit
- Retrieve and review monthly Judgement State Audit from Vendors to ensure compliance with company standards and guidelines
- Ensure that information in Judgement is accurate in IP records
- Review and retrieve documents in the TRAK America Media management System (TAMMS) to ensure copies of Judgements are input in a timely manner from various vendors
- Document and report any discrepancies in guidelines in monthly Audit and alert supervisor to trends
- Submit daily recalled accounts from in IP and submit them using the SFTP site
- Process accounts in report and forward to appropriate department for proper coding and execution
- Perform other duties appropriate for this position as assigned.
Operations Manager
Spring Oaks Capital LLC
Chesapeake, VA
05.2022 - 04.2023
- Managed a group of 14-16 account representatives and assisted in the daily operations of the collection floor
- Responsible for interviewing candidates as required to maintain accurate staffing levels throughout the call center
- Motivated, trained, and coached representatives daily to reach target goals
- Monitored and analyzed collection data to ensure all targets are met by team members and necessary adjustments are made to achieve goals
- Monitored key performance indicators and implemented corrective actions to ensure team goals were reached
- Maintained accurate and detailed records of arrangements, accurate customer contact details, and payment history.
Senior Operations Manager
Portfolio Recovery Associated
Norfolk, VA
09.2007 - 08.2020
- Managed a team of 14 collection account representatives and oversaw the daily requirements
- Conducted interviews, hired, trained, and coached team on how to achieve monthly objectives
- Responsible for all administrative duties for team members, including hours worked, time off request, corrective action, submitting promotions and dismissals to Human resources
- Provided monthly reviews based on performance and productivity
- Established necessary adjustments for improvement in all areas where deficiencies were identified
- Trained 16 newly promoted Operation Managers during with an established 'Boot Camp' program
- Worked with AVP to identify trends and training gaps in representatives whose performance was below expectations.
Education
Associate of Science - Pshycology
Saint Leo University
Saint Leo, FL05-1995
Skills
- Transformational Leader
- Problem-Solver
- Emotional Intelligence
- Creative
- Effective communicator
- Self-awareness
- Collaborative
- Decision-making
- Pragmatic
Certification
- Mortgage Loan Officer, VA, NC, SC, FL, TX, AL, NMLS #2139360
- Notary, VA, VA #273646
Timeline
Vendor Support Specialist
Springs Oaks Capital LLC
12.2023 - Current
Operations Manager
Spring Oaks Capital LLC
05.2022 - 04.2023
Senior Operations Manager
Portfolio Recovery Associated
09.2007 - 08.2020
Associate of Science - Pshycology
Saint Leo University
- Mortgage Loan Officer, VA, NC, SC, FL, TX, AL, NMLS #2139360
- Notary, VA, VA #273646
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