SYLVIA EARLEY
Chatsworth,US
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Longhorn Steakhouse
04.2022 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used good communication skills to reduce guest dissatisfaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately
- Resolved customer complaints and inquiries in a timely manner
- Used focus and memorization skills to keep track of tables and remember orders
- Prepared and served food and beverages to customers
- Monitored food and beverage levels to satisfy customer needs
- Delivered customer checks and securely processed credit card or cash payments
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Jotted down customer orders and promptly delivered food and drinks
Cashier
4-Way Drive In
07.2021 - 03.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Nanny
Care.com
01.2021 - 03.2021
- Built trust through open communication with both children and their parents
- Took children for walks or played in park, maximizing time spent outdoors
- Exhibited patience and understanding when dealing with difficult behaviors from children
- Tended to general needs of children while supervising and enforcing safety in day-to-day activities
- Developed relationships with the children to foster trust and respect
Deli Clerk
Ingles
01.2021 - 03.2021
- Sliced and weighed deli meats and cheeses for customer purchase
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information
- Operated meat slicing equipment safely and followed established safety protocols
- Performed opening and closing duties including setting up displays and cleaning counters
- Followed all safety procedures while operating kitchen equipment such as slicers and ovens
- Understood and followed food safety procedures and requirements
- Prepared sandwiches, salads and other deli items according to recipes
- Maintained a clean and organized work area by sweeping, mopping, and stocking shelves
Education
Associate in Arts (A.A.) - General Studies
Dalton State College
Dalton, GA05-2022
High School Diploma -
Murray County High School
Chatsworth, GA08.2020
Skills
- Reliable
- Ability to learn quickly
- Professionalism
- Hard worker
- Customer service
- Multitasking
- Payment processing
- Safety compliance
- Commitment to excellence
- Conflict resolution
- Staff training
- Order accuracy
Timeline
Server
Longhorn Steakhouse
04.2022 - Current
Cashier
4-Way Drive In
07.2021 - 03.2022
Nanny
Care.com
01.2021 - 03.2021
Deli Clerk
Ingles
01.2021 - 03.2021
High School Diploma -
Murray County High School
Associate in Arts (A.A.) - General Studies
Dalton State College
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