SYLVIA GARCIA
Long Beach,USA
Summary
My administrative expertise and dispatch coordination skills culminated in elevated customer satisfaction and streamlined operations. Highly organized and motivated dispatch professional with experience managing multiple service technicians and coordinating customer service visits. Experienced in utilizing computerized dispatching systems and call center operations to ensure efficient scheduling of appointments. Adept at problem-solving, conflict resolution, and customer service.
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Downey Plumbing Heating & Air
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing,
Dispatcher/Customer Service
Service Champions Plumbing, Heating And A/C
12.2020 - 02.2024
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
Dispatcher/Customer Service
West Shore Appliance Services
01.2015 - 12.2022
- Dispatched Technicians routes daily. Provided primary customer support to internal and external customers in fast-paced environment.
- Performed data entry with [Word, Excel] to record call notes, suggestions and questions. Resolved customer issues quickly while complying with company standards.
- Invoicing and reporting Questions customers and collected information to understand needs and offer solutions quickly.
Dispatcher/Customer Service
Premier Appliance Services
03.2009 - 11.2012
- Support company operations by maintaining office systems and supervising staff.
- Scheduling and dispatching technician's schedules daily
- Taking escalated calls, and meeting a positive result for the customers as well as the company. Billing/invoicing, and creating purchase orders for parts.
Customer Service Officer
Pacific Sales
08.2000 - 02.2009
- My responsibilities included overseeing Our Service center.
- Take escalated calls, communicate with customers over the phone.
- Hiring and training Customer Service Representatives about company products or services and speaking with customers who have complex questions.
- Call Center Environment
Education
High School Diploma -
Pioneer High School
Whittier, CA06.1992
Skills
- Data Entry
- Database Management
- Customer Service
- Phone etiquette
- 10 Key typing
- Customer Relations
- Customer Relationship Management
- Service Coordination
- Schedule Management
- Administrative experience
- Communication skills
- Microsoft Outlook, Outlook,Excel, Office
- Schedule Coordination
- Dispatch Coordination
Timeline
Customer Service Representative
Downey Plumbing Heating & Air
02.2024 - Current
Dispatcher/Customer Service
Service Champions Plumbing, Heating And A/C
12.2020 - 02.2024
Dispatcher/Customer Service
West Shore Appliance Services
01.2015 - 12.2022
Dispatcher/Customer Service
Premier Appliance Services
03.2009 - 11.2012
Customer Service Officer
Pacific Sales
08.2000 - 02.2009
High School Diploma -
Pioneer High School
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