Riley Zepeda
Long Beach,USA
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Club Studio
Long Beach, CA
03.2025 - Current
- Managed front desk operations and maintained a welcoming environment.
- Greeted and assisted members with inquiries and service requests.
- Maintained cleanliness and organization of the front desk area.
- Provided information about fitness programs and studio services to members.
- Collaborated with team members to enhance member experience and satisfaction.
- Resolved member concerns promptly, ensuring a positive studio atmosphere.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
Sales Associate
Orange Theory Fitness
Cypress, CA
05.2024 - 12.2024
- Promoted membership growth by engaging potential clients and providing personalized tours of the facility.
- Educated prospective members about the benefits of the OrangeTheory fitness program and membership options.
- Assisted with lead generation, follow-up calls, and scheduling introductory sessions.
- Provided exceptional customer service to enhance client retention and satisfaction.
- Collaborated with the sales team to meet and exceed monthly sales targets, and maintained up-to-date knowledge of promotions, membership packages, and fitness services.
Education
High School -
Los Alamitos High School
Los Alamitos, CA12.2025
Associate of Science -
Irvine Valley College
Irvine, CASkills
- Time management
- Work well with others
- Strong communication skills
- Outgoing
- A willingness to adapt and learn
- Reliable
- Conflict resolution
- Customer service
- Leadership development
Awards
- Scholar Athlete (maintained above a 3.5 while playing a Varsity sport)
- Principal Honor Roll
Timeline
Front Desk Associate
Club Studio
03.2025 - Current
Sales Associate
Orange Theory Fitness
05.2024 - 12.2024
High School -
Los Alamitos High School
Associate of Science -
Irvine Valley College