Sylvia Haley
Summary
Experienced bartender and customer service professional with a strong background in hospitality and sales. Adept at creating positive guest experiences, managing high-volume service, and building client relationships. Seeking a position in either the bar/restaurant or sales industry where my communication skills, experience in customer service, and strong work ethic can contribute to success.
Overview
8
8
years of professional experience
Work History
Bartender
Omni Hotels and Resorts
06.2019 - Current
- Provide exceptional customer service in a fast-paced, high-volume hotel bar, maintaining a friendly and efficient atmosphere for guests.
- Prepare and serve beverages while following all TABC and health regulations to ensure safe, responsible service.
- Upsell premium liquor, wine, and food items, driving increased sales and enhancing guest satisfaction.
- Manage cash and credit card transactions, ensuring accurate and timely processing of payments.
- Collaborate with team members to maintain a clean, organized bar area and streamline service during busy shifts.
Bartender
Lakeway Resort and Spa
10.2018 - 06.2019
- Delivered excellent service to resort guests in both poolside and lobby areas, creating a relaxed and enjoyable experience.
- Managed multiple drink orders and special requests in a high-traffic environment, ensuring quick and accurate service.
- Maintained a clean and appealing work environment, following sanitation protocols and resort standards.
Dental Assistant/Patient Financial Coordinator
Longhorn Pediatric Dentistry
11.2017 - 10.2018
- Assisted with patient care and office administration in a pediatric dental office, maintaining a calm and welcoming environment for children and parents.
- Managed billing, insurance claims, and patient accounts, handling sensitive financial matters with accuracy and professionalism.
- Scheduled appointments and communicated with patients to ensure smooth operations and client satisfaction.
Bartender
Aloft Hotel
10.2016 - 11.2017
- Served patrons with a high level of professionalism and ensured compliance with alcohol service laws.
- Excelled in upselling premium products and creating tailored drinks based on guest preferences, boosting sales.
- Developed strong relationships with regular customers, fostering a loyal clientele.
- Assisted with inventory management and bar stock organization, ensuring an efficient and smooth operation.
Skills
- TABC certified
- Texas Food Handler Certified
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Omni Hotels and Resorts
06.2019 - Current
Bartender
Lakeway Resort and Spa
10.2018 - 06.2019
Dental Assistant/Patient Financial Coordinator
Longhorn Pediatric Dentistry
11.2017 - 10.2018
Bartender
Aloft Hotel
10.2016 - 11.2017
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