Sylvia Ho
Broomfield,CO
Summary
Customer-focused professional with extensive experience in the food industry, excelling in team collaboration and adaptability to dynamic environments. Demonstrated ability to deliver exceptional customer service while managing multiple tasks and ensuring high customer satisfaction. Certified in Basic Life Support (BLS) and as a Certified Nursing Assistant (CNA), offering a diverse skill set applicable to healthcare and customer service roles. Dedicated to utilizing these competencies to provide compassionate care and support across various professional settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Spill The Tea Boba
Northglenn, CO
02.2021 - Current
- Provided excellent customer service in a fast-paced environment, resolving issues, and ensuring a positive experience for every customer.
- Worked collaboratively with a diverse team to meet customer needs, and maintain efficient workflow.
- Prepared more than 30 drinks per shift, with high accuracy and consistently strong customer satisfaction.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate item levels for expected needs.
- Greeted guests with a pleasant smile and superior customer service.
- Maintained a calm demeanor during high-volume periods and special events.
- Operated the cash register, collected payments, and provided accurate change.
Patient Care Technician
Intermountain Health Good Samaritan Hospital
Lafayette, CO
10.2024 - 11.2024
- Conducted safety rounds regularly to ensure safe environment for patients.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Provided direct patient care and assistance to healthcare team members.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Education
Bachelor of Science - Psychology
University of Colorado Denver
Denver, CO05-2026
High School Diploma -
Broomfield High School
Broomfield, CO05-2022
Skills
- Team collaboration
- Effective communication
- Eagerness to learn
- Task prioritization
- Adaptability
- Patient care
- Compassion and empathy
- Customer service
Certification
CNA Certification, valid from 02/25 - 01/27
Licensed Certified Nursing Assistant (CNA) with formal training in providing direct patient care under the supervision of registered nurses and other healthcare professionals. Skilled in assisting patients with activities of daily living (ADLs), including bathing, dressing, feeding, mobility assistance, and toileting. Experienced in measuring and recording vital signs, monitoring patient conditions, and reporting changes to nursing staff. Knowledgeable in infection control practices, patient safety protocols, and maintaining patient dignity and comfort. Committed to delivering compassionate, high-quality care in various healthcare settings, including hospitals, nursing homes, and long-term care facilities.
BLS Provider, valid from 04/24 - 04/26
Certified in Basic Life Support (BLS) according to American Heart Association (AHA) standards, with proficiency in performing CPR, using an automated external defibrillator (AED), and providing immediate care for individuals experiencing cardiac arrest, respiratory distress, or airway obstruction. Trained in both adult and pediatric emergency response techniques, including effective team-based resuscitation in clinical and non-clinical environments. Certified in recognizing life-threatening emergencies, providing high-quality chest compressions, delivering appropriate ventilations, and ensuring safe and rapid interventions to improve patient outcomes.
Languages
English
Full Professional
Accomplishments
Dean's List at the University of Colorado Denver for Fall 2023, Spring 2024, Fall 2024, and Spring 2025.
Timeline
Patient Care Technician
Intermountain Health Good Samaritan Hospital
10.2024 - 11.2024
Team Member
Spill The Tea Boba
02.2021 - Current
Bachelor of Science - Psychology
University of Colorado Denver
High School Diploma -
Broomfield High School
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