Sylvia Huerta
El Paso,Texas
Summary
Sylvia Huerta – has 27 Years of experience working as Performance Improvement, Risk Management, Customer Service Excellence, Human Resource & Compliance, for Acute Care and Psychiatric Hospital, Residential Treatment Center, VA Outpatient Clinic. 6 Years as Infection Control/PI Director for Acute Care.
The vast experience is in Quality Management, Human Resources Management, Office Management, and Customer Service, Employee Benefits, New Hire Training/Development.
Able to multitask, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner. Ability to maintain a high level of confidentiality and work with highly sensitive data information.
Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
Effective problem solving skills used to identify and resolve daily operation and employee relations problems. Demonstrate leadership skills to effectively develop and lead a high performing teams.
Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Overview
35
35
years of professional experience
Work History
Director
Life Ambulance Services, Inc
El Paso, Texas
01.2020 - 06.2022
- Outreach & Policy Management Team
- Monitor Covid19 Project Daily Census
- Attend Hospital Special Events along with President
- Developed Root Cause Analysis
- Developed Action Plan for State, Federal, County of El Paso findings
- Developed Quarterly Report for County of El Paso Emergency/Non-emergency Calls
- Presenter Texas Ambulance Symposium Infection Control September 2020
- Project Driven – assignment by President of Life Ambulance
- Outreach – find solutions and visit hospitals/nursing home facility follow-up incidents
- HR New Hire Orientation Fill out Forms, body mechanics, time sheets, pay requests, interview ambulance drivers
- Interview, Hire, Terminations.
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs
Human Resources Manager
Russell Transport Inc
El Paso, Texas
01.2018 - 11.2018
- Reduction Management Staff
- Supports performance management; ensure annual reviews are completed and merit increases processed, working with managers to ensure reviews are conducted and received with effective feedback
- HR New Hire Orientation
- Enforce Russell Policies and Protocols DOT/Non-DOT files
- In charge of Recruiting and Housekeeping Department
- Monitor employee attendance thru Easy clocking, for El Paso Headquarters, San Antonio, Pharr, Texas, and San Diego, CA terminals
- Conduct background checks, pre-screen employees
- Ran reports using Ten Street, PSP, MVR, and Widescreen Plus for each driver
- Brought Wellness Program added benefit as retention employee project
- Hired, Termed, Reviewed write-up prior to managers giving write up to employee in their department
- Retirement Plan selection for employees' different packages offered worked with Broker yearly basis for 401 (K) plan along with Roth IRA – which any money generated with Roth is never taxed again
- Responded to TWC, EEOC, Arbitration Claims
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
Team Lead of Operations
HGS Solutions, Aetna Medicare
El Paso, TX
01.2016 - 01.2017
- Supervisory responsibility for total of 17 employees – Night Shift
- Night Shift Contract closed
- Maintain employee life cycle process, seeking to recommend solutions and to deliver high quality retention programs that result in business project improved performance and employee retention
- Improve operation performance through metrics and delivery of member services
- Monitor on-going compliance with contract standards of quality
- Data compilation and statistical analysis making daily staffing assignments in coordination with contract center supervisors
- Interviewing and hiring process identifying right candidate for right job position
- Coaching connect sessions training employees on Aetna product updates
- Track attendance monitor attendance, metrics meet benchmark numbers
- Human Resources – conduct coaching counseling, written warning, and separation of employment based on individualized performance quality along with attendance
- Use CMS/RTA software to monitor performance daily report along with quality monitoring using software listening to recordings
- Conduct Team Huddles form of communication with whole team to cover safety, performance, attendance, and product updates and changes
- In-charge of Fun committee focused on team building and each employee gets to know each other for support.
- Reviewed time records for 17 employees to verify accuracy of information
- Processed time cards and payroll data for team of employees
Director Risk Management & Compliance IC
Peak Behavioral Health Services, Santa Teresa
Santa Teresa, NM
01.2011 - 09.2015
- QI/Compliance
- Reviewed all hospital-wide incident reports and all restraint/seclusion documentation
- On call rotation administrator on call giving guidance for all three shifts work in multidisciplinary team effort problem solving
- Review all clinical policies and protocols continuously making sure all policies are following state, federal regulations
- Review of external requests for medical records from attorneys, patient/family, and law enforcement
- Employee Relations and Compliance: Consults with Directors and employees on employee relations issues and problems to ensure that employees are fairly and equitably treated and to ensure legal guidelines are followed so the business is protected
- Chaired following committees; Quality Improvement, Risk Management, Patient Safety Council, Safety, Joint Commission Survey Readiness, Restraint Reduction
- Serve on Medical Executive Committee report monthly tracking and trending numbers on monthly basis
- Serve on the Pharmacy & Therapeutic Committee on a quarterly basis reporting hospital wide medication variance
- Human Resources planning and procurement – attracting qualified candidates developed systematic job analysis program so candidate specifications were established and met New Mexico local, state, and federal regulations based on clinical and non-clinical class level specifications
- Prepare monthly and quarterly reports; action plans CMS, CYFD, CPS, Successful tri-annual Joint Commission survey - January 2015 and Children/Youth Department surveys
- Developed, and submitted, federal Tricare Application to serve the RTC population was successfully awarded month of May 2015 funding for behavioral program
- Top Key Performer 2012, 2013 awarded Top Key Performer for conducting successful audits of acute core measures by Joint Commission.
Director of Quality Management/Safety Officer
Mesa Hills Specialty Hospital Acute
El Paso, Texas
01.2008 - 01.2010
- Accountable for the development, management and coordination, of hospital-wide performance improvement program to include on-going training and education for all directors, administration, and medical executive committee
- Directed and facilitated the assessment, planning, implementation and evaluation of pi policies, procedures and standards of practice to provide quality patient care
- Oversight responsibility for all regulatory body surveys, i.e., Joint Commission, State licensing review, HCFA (CMS) validation surveys
- Maintains pi activities throughout institution
- Safety Role: Ensures compliance with policies and procedures regarding departmental operations, fire, and safety and infection control
- Effectively and consistently communicates administrative directive to personnel and encourages interactive departmental meetings and discussions
- HR Function: Developed OSHA Safety prevention program for Environmental and Housekeeping employees who included; Training presentation, Self-study guide, group test and review
- Safety Test was placed in each employee file meeting safety prevention training on-going every three to six months.
- Assessed, analyzed and improved patient satisfaction ratings 92%
Quality Assurance/Safety/Risk Compliance Director
Physicians Hospital Acute Care, Hospital Bankruptcy Chapter
El Paso, Texas
11.2006 - 01.2008
- Quality Assurance Role: planning and implementing performance improvement program to meet hospital needs.
- Provided on-going training, and presentations to medical staff, hospital staff, and governing body
- Facilitate performance improvement activities activities throughout hospital by 90%.
- Oversight responsibility for all regulatory body surveys, i.e., Joint Commission, State licensing review, HCFA (CMS) validation surveys
- Safety Role: Ensured compliance with policies and procedures regarding departmental operations, fire, and safety, infection control, and best ethical business practices
- Successful Joint Commission survey with only five RFI improved hospital scorecard and state survey with Texas Medical Foundation CMS TMF.
- Gained strong leadership skills by managing projects from start to finish
- Worked well in a team setting, providing support and guidance
Operations Manager
Las Palmas/Del Sol Burn/Wound Medical Center
El Paso, Texas
01.2003 - 01.2004
- Managed daily operations of both wound centers, compile monthly reports
- Supervise office managers, hire/terminate/evaluate employees
- Use marketing techniques to increase outpatient volume
- Order medical/office supplies for both centers
- Schedule and develop agenda for Physicians’ Quarterly meetings
- Schedule in-service departmental meetings for clinical and non-clinical staff
- Review daily charges entered in software.
- Enter line corrections as needed when there are procedures or clinic visits that were entered incorrectly
- Conduct internal audits ensuring safety/disaster plan policies are in place
- Reviewed and revised policy/procedures along with clinical director
- Mandatory: Skin Integrity Web cast - Indicator for quality care preparing for Surveying
- Human Resource function; staffed total of 38 employees combination of four teams two in patient teams and two outpatient teams for both hospitals
- Responsible for yearly evaluation competencies testing and evaluation on-going training requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Devised processes to boost long-term business success and increase profit levels
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
Human Resource Coordinator/Administrative Assistant
Project Amistad
El Paso, Texas
01.1987 - 01.2002
- Managed day to day computers systems in administration: aiding Executive director with fiscal and administrative oversight of projects and facilitating communication with purchased contractors
- Filing workers compensation claims, health insurance claims and met with state and local officers during auditing reviews assuring them that safety policy and procedures were in place according to federal, state and local contracts
- Managed emergency client services medical billing at federal, state and local level on monthly basis
- Met with government contract managers ensuring agency is following federal, state and local regulations within nonprofit sector
- Monitor budget line items on monthly basis
- Ensure that duties and responsibilities of job positions were performed in accordance with agency policy and procedures and other appropriate laws and regulations
- HR Function: Counseled employees regarding benefit issues and inquiries
- Educated administrative staff to ensure that Human Resources policies and procedures are followed properly
- Conducted training needs assessment which included personnel audits or inventories
- Developed and HR training and development packet for existing employees meet yearly regulatory standards with OSHA, EEOC standards
- Included safety transportation program.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Master’s Degree of Arts in Organizational Manageme - OrganizationalManagement
Tempe, AZ03.2001
Bachelor of Science - Business Computer Information Systems
Tempe, AZ10.1998
Skills
- Recruitment and Hiring
- Correcting Submissions
- Recruit Managers
- Employee Relations Oversight
- Regulatory Compliance
- Microsoft Office Proficiency
- Grievance Resolution
- Benefits Programs
- Human Resource Management Software (HRMS)
- Policy Making and Enforcement
- Health and Safety Programs
- Unemployment Claims
- Compliance
Affiliations
Attended – Texas Ambulance Association 2021 Conference – South Padre Island May 17 – 21, 2021
Presenter – Texas Ambulance Association 2020 Infection Control Virtual Training Sept. 22 and Sept 29, 2020
Member - SHRM
Member – American College of Healthcare Executives, Educator: US Dept of Labor Occupational Safety Health Adm. –OSHA Code
CEU’s – Life Safety Code Problems, Austin, Texas
Additional Information
- Awards: , United Way Campaign Award 1998, Project Amistad Ten Yr. Award 1987 – 1997, Project Amistad 4329 Scholarship Award 1995, Project Amistad Employee of the Year 1994. Project Amistad Six Year Service Award 1987-1993.
Languages
Spanish
Professional Working
Timeline
Director
Life Ambulance Services, Inc
01.2020 - 06.2022
Human Resources Manager
Russell Transport Inc
01.2018 - 11.2018
Team Lead of Operations
HGS Solutions, Aetna Medicare
01.2016 - 01.2017
Director Risk Management & Compliance IC
Peak Behavioral Health Services, Santa Teresa
01.2011 - 09.2015
Director of Quality Management/Safety Officer
Mesa Hills Specialty Hospital Acute
01.2008 - 01.2010
Quality Assurance/Safety/Risk Compliance Director
Physicians Hospital Acute Care, Hospital Bankruptcy Chapter
11.2006 - 01.2008
Operations Manager
Las Palmas/Del Sol Burn/Wound Medical Center
01.2003 - 01.2004
Human Resource Coordinator/Administrative Assistant
Project Amistad
01.1987 - 01.2002
Master’s Degree of Arts in Organizational Manageme - OrganizationalManagement
Bachelor of Science - Business Computer Information Systems
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