Sylvia Imbert
N/A
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Demonstrates expertise in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence.
Overview
5
5
years of professional experience
Work History
Supervisor Airport and Ground Operations
JetBlue Airways Corporation
LaGuardia Airport, NY
01.2023 - Current
- Hosting bi-weekly briefings with GM to discuss implementing safety and security programs to ensure adherence of company policy.
- Addressing operational challenges and implementing improvements plans to achieve key station performance metrics, including on-time performance, baggage handling, and flight departure goals.
- Evaluate and optimize team member schedules for operational efficiency during regular and irregular operations
- Conducting Safety contact brief with both Airport and Ground Operation Crew members.
- Resolving crew members issues and addressing concerns by having one on one meetings and coaching sessions
- Provided strategic direction and leadership to ensure the seamless execution of day-to-day operations while maintaining safety and regulatory compliance
- Conducted performance evaluations, coaching, and training for team members to enhance productivity and professional growth
Supervisor Station Operations
JetBlue Airways Corporation
LaGuardia Airport, NY
01.2023 - Current
- Updated daily field condition reports
- Maintained air-to-ground communication with Flight Operations
- Relayed critical information between above- and below-wing teams
- Managed irregular operations and identified root causes for delays, documenting findings in operations reports
- Cultivated positive relationships with business partners to deliver timely and cost-effective supply of services and materials.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Airport Operations Crewmember/Lead
JetBlue Airways Corporation
Newark Liberty International Airport, NJ
01.2020 - 12.2022
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Provided leadership and support for other crew member across multiple departments during operations
- Resolved challenging customer interactions professionally while ensuring adherence to company policies
- Prepared and executed shift rosters based on performance, flight loads, and flight schedules
- Provided announcements to passengers to explain baggage procedures.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Education
Associate of Applied Science - Early Childhood Education
Westchester Community College
Valhalla, NYSkills
- Operational Management Systems
- Crisis Management
- Irregular Operations Management
- Team Leadership
- Scheduling
- Written /Verbal Communication
- Coaching and mentoring
Timeline
Supervisor Airport and Ground Operations
JetBlue Airways Corporation
01.2023 - Current
Supervisor Station Operations
JetBlue Airways Corporation
01.2023 - Current
Airport Operations Crewmember/Lead
JetBlue Airways Corporation
01.2020 - 12.2022
Associate of Applied Science - Early Childhood Education
Westchester Community College