Sylvia Lamb
Woodbridge,USA
Summary
Highly motivated and accomplished Sales Manager with 20 years’ experience in diverse and challenging environments. Accustomed to deadline-oriented, target-driven, and high-pressure environments where every minute counts. Solid professional standards, excellent track record of dependability and ability to negotiate complex deals. Acknowledged for the capacity to identify issues, resolve problems, and ensure high standards of quality while maintaining customer satisfaction. Ability to analyze customers’ needs to deliver a positive solution. Skilled in creating positive communication between team members while ensuring quality employee performance. Proficient multi-tasker with the ability to work as a team member. Proficient in Microsoft Office, Salesforce, Retail POS System and 360 Commerce.
Overview
2026
2026
years of professional experience
Work History
Cxm
Home Depot
Woodbridge, NJ
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Sales Consultant
Audi
Edison, NJ
01.2021 - 02.2022
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty and repeat business.
- Organized and attended industry events, strengthening brand presence within the marketplace.
- Exceeded customer requirements with accurate and deliverable solutions.
- Boosted sales through effective management of Number customer accounts and promotion of latest product.
- Developed comprehensive understanding of competitor offerings to better position products in the market.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Identified prospects through cold calling, social media and trade publications.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Conducted regular training sessions on product knowledge, enabling team members to effectively sell complex solutions.
- Evaluated clients' needs and created plan of action to provide solutions.
- Managed key accounts to ensure client satisfaction and maximize revenue opportunities.
- Negotiated contracts with clients, securing favorable terms to drive profitability.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
- Improved team collaboration, streamlining communication to enhance overall efficiency.
- Performed Number marketing calls per day to establish weekly appointments.
- Collaborated with marketing teams to create engaging promotional materials that highlighted product benefits.
- Identified and resolved issues regarding sales and business strategy.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Facilitated cross-functional collaborations between departments such as Marketing and Product Development in order to improve product offerings.
- Utilized Software system to track activities and set appointments.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Increased territorial share by driving new market penetration strategy to address emerging customer and industry needs.
- Spearheaded initiatives aimed at improving internal processes for increased productivity among team members.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
- Multiplied revenue from $Amount to $Amount and effectively negotiated and authored key national contracts with Fortune 100 clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
Manager in Training
Us Auto Sales
Atlanta, GA
2018 - 04.2021
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associates Degree - Business Management
Bellevue University
Bellevue, NebraskaBusiness Management
Indiana Wesleyan University
Marion, IndianaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organization and time management
- Active listening
- Calm under pressure
- Computer skills
- Critical thinking
- Excellent communication
- Multitasking Abilities
Accomplishments
- Revised and initiated a successful sales training program throughout dealership which replaced previous training and it was recognized as contributing to team members sales knowledge.
- Successfully maintained current sales volume, product mix, and selling price by keeping with company’s current supply and demand. Achieved sales by using current inventory to satisfy customers’ needs and/or wants.
- Achieved divisional and personal sales target in alignment with policies and strategies procedures provided by company.
- Assisted management in providing leadership to team members in developing professional standards, ensuring monthly sales targets and KPI targets were met.
- Assisted CarMax Management at working location to be recognized as one of the top 2 stores in regional sales and number 1 store overall in its lifetime with a total of 1,872 units being sold.
- Implemented and trained sales department on sales output increase and Salesforce CRM. Trained and mentored 17 sales consultants on store systems and customer services.
- Provided ongoing support to guide customers through their buying experience. Sold service/maintenance contracts and insurance products to 90% of all customers.
Timeline
Cxm
Home Depot
03.2023 - Current
Senior Sales Consultant
Audi
01.2021 - 02.2022
Business Management
Indiana Wesleyan University
Manager in Training
Us Auto Sales
2018 - 04.2021
Associates Degree - Business Management
Bellevue University