Sylvia Lowell

Reviewed loan data for risk analysis. Worked with Capital Markets on monthly remittance.

Managed large due diligence projects on loan sales.

• Analyzed production accuracy to formulate corrective action plans.
• Identified areas of improvement within current operational procedures as well as recommended best practices for future operations.
• Performed root cause analysis on non-conforming materials to identify problems and corrective action plans.
• Monitored production processes to ensure compliance with established quality control standards.

• Explored new technologies and tools for productivity, security and quality assurance purposes.
• Conducted training sessions for end-users on proper use of applications and software packages.
• Implemented best practices regarding security protocols for protecting sensitive data.
• Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
• Conferred with clients regarding information processing or computation needs.
• Troubleshot program and system malfunctions to restore normal functioning.
• Escalated technical issues to development or technical operations team following prescribed support guidelines.