Sylvia Mcchristian
Blytheville,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Mortgage Servicing Specialist
LoanCare Service Link
2023.07 - Current
- Enhanced team performance through regular participation in training sessions, staying up-to-date on latest industry trends, regulations, and best practices within mortgage servicing.
- Assisted in the development and implementation of new training programs for incoming Mortgage Servicing Specialists, fostering a culture of continuous learning and improvement.
- Prevented potential fraud by vigilantly reviewing loan applications and conducting thorough background checks on applicants.
- Played a critical role in reducing company exposure to financial risk by meticulously reviewing loan documentation for any potential inconsistencies or signs of fraud.
- Maintained detailed records of borrower communications within the loan servicing system for easy retrieval during internal or external audits or reviews.
Advisor
Blackboard/Anthology
2022.07 - 2024.01
- Assist students with information about financial aid
- Assist students with applying to different colleges while also adhering to the rules specific to each college.
Technical Support Representative
Transcom Work at Home
2017.07 - 2020.12
- Take calls to solve problems that people were having with their iphones or ipads....ensure that they receive the best customer service possible.
Customer Service Associate
Dirt Cheap Store
2016.02 - 2017.11
- Clean and prepare the store for opening and closing, check customers items out when they are done shopping, price items, and help associates and customers out if needed.
Premier Support Specialist
Asurion
2013.12 - 2015.11
- Provide excellent customer service to Asurion customers assisting with lost, stolen, damaged mobile phones to malfunctioning tv's hassle-free support to millions of customers daily
- We educate and assist customers as technology progresses
- We also had a mobile protection pack where we assist customers if they are having trouble with smartphones tv's etc, connecting them to Bluetooth, transferring pictures, and various other things we had a very wide scope of support.
Education
Associate of Applied Science - Office Management
Arkansas Northeastern College
Blytheville, AR05.2024
High school diploma -
Gosnell High School
05.2008
Skills
- Customer service
- Technical support
- Windows
- Microsoft Office
- Cleaning
- Payment Processing
- Driving
- Help desk
- Manufacturing
- IOS
- Payoff Planning
- Practiced at FHA loan process
- Student Advising
- Complaint Handling
Timeline
Mortgage Servicing Specialist
LoanCare Service Link
2023.07 - Current
Advisor
Blackboard/Anthology
2022.07 - 2024.01
Technical Support Representative
Transcom Work at Home
2017.07 - 2020.12
Customer Service Associate
Dirt Cheap Store
2016.02 - 2017.11
Premier Support Specialist
Asurion
2013.12 - 2015.11
Associate of Applied Science - Office Management
Arkansas Northeastern College
High school diploma -
Gosnell High School
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