Sylvia Pena
Morrison,CO
Summary
A dedicated and driven Psychology graduate with a strong foundation in child development and family dynamics. Passionate about making a lasting impact on children's lives, especially those facing adversity. Years of experience in fast-paced service roles have strengthened the ability to connect with diverse individuals, adapt quickly, and remain patient and empathetic under pressure. Committed to applying education, work ethic, and deep compassion to a meaningful career supporting children and families.
Overview
8
8
years of professional experience
Work History
Server and Bartender
Outback Steakhouse
06.2017 - Current
- Certified trainer with expertise in every service position, having progressively advanced through roles over years while demonstrating excellence in standards and best practices.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
Bachelor of Arts - Psychology
University of Colorado Denver
Denver, CO 12-2024
Skills
- Emotional awareness
- Behavior observation and support
- Active listening
- Patience and tact
- Child development knowledge
- Family systems theory
- Data collection and research
- Interpersonal skills
- Positive and professional
- Reliable
Timeline
Server and Bartender
Outback Steakhouse
06.2017 - Current
Bachelor of Arts - Psychology
University of Colorado Denver
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