CHRISTOPHER BORGIO
Deer Park,NY
Summary
Proficient in managing retail operations with a strong focus on customer service and merchandising. Demonstrated ability to enhance team performance and drive sales growth. Committed to contributing to organizational success while pursuing professional development opportunities.
Overview
20
20
years of professional experience
Work History
Manager/Bartender/Server
Chili's
Commack, USA
01.2015 - Current
- Led a team of 20 employees in achieving and exceeding monthly sales goals
- Managed a budget of $1 million and consistently met financial targets
- Managed budgets and expenses, consistently meeting financial targets and achieving a 10% reduction in operational costs
- Developed and implemented strategies that streamlined operations and enhanced overall productivity
- Oversaw the hiring and training process for new team members to ensure a high-performing and cohesive workforce
- Conducted performance reviews and mentored team members, fostering improved individual and team performance
- Exceptional interpersonal communication skills demonstrated through successful interactions with a diverse range of individuals, fostering a positive and collaborative work environment
- Proven ability to effectively listen, empathize, and provide meaningful support to clients or team members, resulting in improved relationships and customer satisfaction
- Skilled in conflict resolution and diplomacy, able to navigate challenging situations and mediate disagreements to reach mutually beneficial outcomes
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and ensured timely food delivery.
Grocery Manager, Merchandiser, Customer Service
Target
Commack, USA
03.2010 - Current
- Oversaw daily operations of the store including opening and closing procedures.
- Monitored inventory levels and restocked shelves with new merchandise to ensure product availability and improve customer satisfaction
- Mentored and trained new employees on company policies and procedures, enhancing their understanding and integration into the team
- Orientated and trained employees to build confidence and accelerate adaptation to job roles
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
Stock Room Associate
Kohls Department Store
Deer Park, NY
12.2006 - 05.2010
- Received and inspected incoming merchandise for quality assurance.
- Organized stockroom layout for efficient inventory management.
- Stocked shelves according to store standards and product categories.
Education
Bachelors of Science - Public Health
SUNY Old Westbury
NY05-2024
Associates Degree - Liberal Arts
Suffolk Community College
NY05-2020
Skills
- Operational management
- Customer service
- Team building
- Team building
- Decision making
- Written communication
- Public speaking
- Collaborative environment
- Multitasking
- Emotional awareness
- Emotional awareness
Timeline
Manager/Bartender/Server
Chili's
01.2015 - Current
Grocery Manager, Merchandiser, Customer Service
Target
03.2010 - Current
Stock Room Associate
Kohls Department Store
12.2006 - 05.2010
Bachelors of Science - Public Health
SUNY Old Westbury
Associates Degree - Liberal Arts
Suffolk Community College