Sarah Milliken
Hollis Center,ME
Summary
Great customer service values and communication skills , I'm easy to get along with others. I learn quickly and I’m very efficient in my work.
Overview
2
2
years of post-secondary education
29
29
years of professional experience
Work History
Manager/Bartender/server
Casa Novello
Westbrook, Maine
02.2018 - Current
- Oversaw daily operations to ensure smooth restaurant service and guest satisfaction.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Implemented training programs for new employees on service standards and procedures.
- Coordinated events and catering services to enhance customer experiences.
- Resolved customer complaints promptly to foster positive dining experiences.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Hair Salon Owner
Self employed/ Hairport
Falmouth, Maine
09.1997 - 10.2012
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
- Managed daily salon operations and maintained a welcoming environment.
- Supervised staff to ensure high-quality customer service and satisfaction.
- Developed marketing strategies to promote salon services and attract clients.
- Scheduled appointments and coordinated staff availability for optimal workflow.
- Cultivated strong client relationships through personalized consultations and follow-ups.
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
Education
Certificate And License - Cosmetology
Maine State School of Hair Design
Portland , Maine 03.1995 - 05.1996
Culinary Arts
SMCC
South Portland, ME 09.1994 - 02.1995
Shead High School
Eastport, MESkills
- Customer service
- Staff management
- Event coordination
- Employee training
- Conflict resolution
- Client relationship management
- Appointment management
- Problem solving
- Team building
- Time management
- Communication skills
- Decision making
- Work prioritization
- Product management
Timeline
Manager/Bartender/server
Casa Novello
02.2018 - Current
Hair Salon Owner
Self employed/ Hairport
09.1997 - 10.2012
Certificate And License - Cosmetology
Maine State School of Hair Design
03.1995 - 05.1996
Culinary Arts
SMCC
09.1994 - 02.1995
Shead High School