Trishton M. Holt
Lillington,NC
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Entertainment professional with experience in creating engaging experiences for audiences. Skilled in event coordination, performance, and customer interaction, ensuring memorable experiences. Strong focus on team collaboration and adapting to changing needs. Reliable, energetic, and results-driven with knack for multitasking and problem-solving in fast-paced environments.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Manager/Bartender/Server
County Seat Sports Bar And Grille
09.2025 - Current
- Supervised daily operations, ensuring staff efficiency and exceptional customer service.
- Developed and implemented training programs for new hires, enhancing team performance and service quality.
- Managed inventory levels, reducing waste through effective stock control practices.
- Coordinated scheduling to optimize workforce management and minimize labor costs.
- Led team meetings, fostering communication and addressing operational challenges proactively.
- Monitored compliance with health and safety regulations, maintaining a safe environment for staff and patrons.
- Analyzed customer feedback to adjust menu offerings, improving overall guest satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Crafted and served a diverse range of cocktails, ensuring high-quality presentation and taste.
- Managed bar inventory efficiently, reducing waste through effective stock rotation practices.
- Trained junior staff on drink preparation techniques and customer service standards.
- Developed new cocktail recipes based on seasonal ingredients, enhancing menu offerings.
- Collaborated with kitchen staff to ensure timely service during peak hours, improving overall guest satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Engaged with customers to create personalized experiences, fostering repeat business and loyalty.
- Handled cash transactions accurately, ensuring financial integrity in daily operations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Delivered exceptional customer service in high-pressure dining environments.
- Managed multiple tables efficiently while maintaining attention to guest needs.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Monitored inventory levels of supplies, assisting in restocking as needed.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in organizing and executing entertainment activities, ensuring seamless operations.
- Managed equipment setup and breakdown for various entertainment functions effectively.
- Enhanced audience experience by facilitating engaging and interactive activities during live events.
- Leveraged social media platforms to promote upcoming events, driving awareness and ticket sales among target demographics.
Front End Associate/ FL2GO Lead
Food Lion
12.2024 - 08.2025
- Provided exceptional customer service by assisting shoppers with product inquiries and locating items.
- Operated cash register efficiently, ensuring accurate transactions and adherence to company policies.
- Maintained cleanliness and organization of sales floor, enhancing overall shopping experience for customers.
- Assisted in inventory management by restocking shelves and conducting regular stock checks.
- Analyzed customer purchasing patterns to identify trends and optimize product offerings.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
Front Desk Receptionist
Massage Envy (North Hills)
07.2024 - 12.2024
- Greeted and assisted clients to ensure a welcoming environment.
- Maintained cleanliness and organization of front desk area for optimal operations.
- Processed payments and managed billing inquiries accurately and promptly.
- Collaborated with therapists to coordinate client needs and service offerings.
- Trained new reception staff on procedures and customer service standards.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed appointment scheduling using practice management software.
- Provided information on services and promotions to enhance customer experience.
- Handled client inquiries and resolved issues efficiently and professionally.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Seasonal Beauty Advisor/ Lead Cashier
Ulta Beauty
10.2023 - 02.2024
- Spearheaded beauty product recommendations for seasonal trends.
- Boosted sales by an impressive 15% (making sure each customer is filling their basket with 3 or more products; mainly prestige products).
- Applied innovative strategies to enhance customer satisfaction.
- Maintained and Increased the company’s loyalty & credit sign up’s (had the highest numbers other than management).
- Led cashier team effectively during peak hours (including holiday season).
- Resolved product related issues/ returns, demonstrating analytical problem-solving skills.
- Ensured high customer satisfaction, reflecting supportive and collaborative approach.
- Managed cashier team, showcasing leadership and detail-focused skills.
- Led dynamic cashier team during high-volume periods.
- Helped ensure customers understood our point policy for discounts and coupons.
- Stocked the front sales floor along with front-facing products.
- Reached goals set for each hour and maintained numbers based on where the company needed to be at for the week/month.
Front End Associate
Food Lion
09.2021 - 08.2022
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Facilitated cash, check and credit transactions on cash register with 98% accuracy.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Operated Instacart to process customer orders.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $200 or more per shift.
- Reviewed weekly sales ads and monitored price changes.
Cashier
McDonald's
11.2020 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Lifted up to 20 pounds at once.
Education
Associates Degree - undefined
Wake Technical Community College
Bachelor’s of Business Administration - undefined
Meredith College
01.2023
High School Diploma - undefined
East Carteret High School
06.2022
Skills
- Credit and Cash Transactions
- Locating Merchandise
- Feedback Acceptance
- Retail Transactions
- Cooperative Attitude
- Engaging with Diverse Customers
- POS Inventory System Operation
- Available Nights, Weekends and Holidays
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Item Ticketing and Pricing
- Product Restocking
- Bi-lingual (English, Spanish & Elementary Italian)
- Team leadership
- Time management
- Customer service
- Verbal and written communication
- Staff management
- Task delegation
- Documentation and reporting
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- ALE Training - May 19th & 21st 2026
- ServeSafe Certified (2022)
- CPR Certified (May 2025)
Languages
Spanish
Professional Working
English
Native or Bilingual
Italian
Elementary
AWARDS
$20,000 Meredith Merit Scholarship, American Heart Association CPR Certification, North Carolina UST Class C Operating Certification, Food Lion CBT Training Certifications (Monthly), Shift Lead for Murphy USA in Fuquay Varina, NC, Managed Food Lion 2 Go my last two weeks before going off to college.
Timeline
Manager/Bartender/Server
County Seat Sports Bar And Grille
09.2025 - Current
Front End Associate/ FL2GO Lead
Food Lion
12.2024 - 08.2025
Front Desk Receptionist
Massage Envy (North Hills)
07.2024 - 12.2024
Seasonal Beauty Advisor/ Lead Cashier
Ulta Beauty
10.2023 - 02.2024
Front End Associate
Food Lion
09.2021 - 08.2022
Cashier
McDonald's
11.2020 - 03.2021
High School Diploma - undefined
East Carteret High School
Associates Degree - undefined
Wake Technical Community College
Bachelor’s of Business Administration - undefined
Meredith College