SYLVIA REYES
Austin,TX
Overview
12
12
years of professional experience
Work History
Substitute Teacher / Clerical Support
Austin Independent School District
Austin, TX
09.2024 - Current
- Improved caller experience by quickly routing inquiries to the appropriate department or staff member.
- Strengthened daily operations by providing reliable clerical and administrative support across departments.
- Helped streamline workflow by collaborating with teams to improve administrative processes.
- Reduced service delays by maintaining positive vendor relationships and supporting timely request follow-up.
Guest Services Representative
Moody Center
Austin, TX
04.2022 - Current
- Earned top-performer recognition by consistently delivering high customer satisfaction.
- Protected customer loyalty by resolving concerns professionally and identifying appropriate solutions.
Administrative Assistant IV
Texas Department of Housing and Community Affairs
Austin, TX
01.2015 - 01.2023
- Supported timely service delivery by managing high-volume calls and emails within response-time expectations.
- Improved management readiness by preparing accurate reports, memos, and correspondence.
- Maintained reliable records by completing accurate, efficient data entry across multiple software applications.
- Supported department efficiency by distributing internal mail promptly and accurately.
Longhorn Foundation Ambassador
University of Texas at Austin
Austin, TX
06.2023 - 12.2025
- Provided excellent guest service while helping maintain a safe, welcoming venue atmosphere.
Timeline
Substitute Teacher / Clerical Support
Austin Independent School District
09.2024 - Current
Longhorn Foundation Ambassador
University of Texas at Austin
06.2023 - 12.2025
Guest Services Representative
Moody Center
04.2022 - Current
Administrative Assistant IV
Texas Department of Housing and Community Affairs
01.2015 - 01.2023