Sylvia Roberson
8229 S Escanaba Ave,IL
Summary
Dedicated Home Care Provider with a proven track record at Accentcare and the Department of Human Services DORS, delivering compassionate caregiving and personalized care plans. Skilled in patient care and I excel in fostering client comfort and safety while effectively monitoring health conditions. Committed to enhancing quality of life through attentive support.
Overview
21
21
years of professional experience
Work History
Home Care Provider
Department of Human Services DORS
12.2024 - Current
- Provided compassionate care and assistance with daily living activities for clients.
- Developed individualized care plans to meet the unique needs of each client.
- Administered medications and monitored health conditions as directed by healthcare professionals.
- Assisted clients with mobility, ensuring safety and comfort during transitions.
Home Care Aide
AccentCare
04.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families.
- Maintained accurate records of client progress and care provided.
Assembly Line Production Worker
J&J Snack Foods
05.2019 - 2020
- Operated machinery to assemble snack food products efficiently and safely.
- Conducted quality control inspections to ensure product standards were met consistently.
- Collaborated with team members to optimize assembly line workflows and reduce downtime.
- Trained new employees on proper assembly techniques and safety protocols.
Customer Service Cashier
Family Dollar
11.2004 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained accurate cash drawer by performing regular reconciliations.
- Trained new staff on cash handling procedures and customer service protocols.
- Implemented improvements to checkout process, reducing wait times for customers.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to achieve daily sales goals and promote store initiatives.
- Monitored inventory levels at the register, facilitating timely restocking of merchandise.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma - Home Economics
Richards Vocational High School
5516 S Maplewood Ave Chicago Illinois 06.1988
Skills
Compassionate caregiving
Timeline
Home Care Provider
Department of Human Services DORS
12.2024 - Current
Home Care Aide
AccentCare
04.2024 - Current
Assembly Line Production Worker
J&J Snack Foods
05.2019 - 2020
Customer Service Cashier
Family Dollar
11.2004 - 06.2017
High School Diploma - Home Economics
Richards Vocational High School