SYLVIA RODRIGUEZ
Riverside,CA
Summary
Organized and motivated Social Worker with a strong focus on clinical support, case management, and community outreach. Adept at developing individualized service plans, coordinating with diverse agencies, and enhancing client access to essential resources. Committed to improving care coordination and fostering effective team collaboration.
Overview
1
1
Language
1
1
Certification
28
28
years of professional experience
Work History
Safe Home Study Writer
Humble Homes Foster Agency
San Bernardino, California
06.2026 - Current
- Developed individualized service plans with clients, targeting specific goals.
- Standardized psychological assessments to ensure consistency in client evaluations.
- Documented case notes and progress reports, adhering to regulatory standards.
- Attended training sessions to stay updated on best practices in social work.
- Attended team meetings, offering feedback on case updates and treatment recommendations.
- Developed innovative solutions that improved team performance and enhanced client outcomes.
- Collaborated with diverse colleagues to achieve objectives and address service issues.
- Prioritized tasks to efficiently meet service goals and enhance customer satisfaction.
- Worked closely with team members to ensure effective communication and teamwork. with team members to achieve project objectives and meet deadlines.
Social Work Case Manager
Inland Compassion
Moreno Valley, California
01.2025 - Current
- Provided crisis intervention services to individuals in need of immediate assistance.
- Coordinated with local agencies to secure recuperative care housing placements and comprehensive support services for clients.
- Coordinated with community agencies to improve client access to essential resources, including food banks and shelters.
- Developed care plans tailored to individual client requirements and goals.
- Educated clients about benefits and entitlements, enhancing their access to Medicaid, SNAP, and TANF.
- Maintained accurate records of client interactions and service referrals.
- Facilitated support group sessions for individuals facing mental health challenges.
- Coordinated schedules and appointments for service delivery to optimize efficiency.
- Provided in-service on using the company's services.
Social Work Intern
Moreno Valley Unified School District
Moreno Valley, California
09.2024 - 07.2025
- Coordinated workshops to enhance social skills and conflict resolution among participants.
- Contributed to team meetings addressing student welfare and developing supportive strategies.
- Researched community resources to enhance student support options.
- Conducted home visits to assess family dynamics and provide resources.
- Supported social worker in implementing behavior modification techniques to improve client conduct. with teaching clients appropriate conduct using behavior modification and stress management techniques.
Counselor-in-Training
Moreno Valley Women's Health Center
Moreno Valley, CA
04.2019 - 06.2025
- Assessed client needs to recommend tailored treatment options, facilitating informed decisions.
- Conferred with clients to clarify goals and explore service options, enhancing their understanding and agency.
- Facilitated referrals to external support resources for family members, aiding coping strategies during stressful periods.
Outreach housing/ Housing Navigator
Central Neighborhood Health Foundation
Riverside, CA
08.2021 - 03.2022
- Conducted outreach to eligible members, informing them about available resources and programs to enhance access.
- Advocated for placement of patients into community-based treatment settings.
- Assisted with eligibility for Medi-cal, Medicare, SSI or SSDI benefits, Family FACT program, Presumptive Eligibility for Women, CHDP Wellness programs, Shelters, Support services, Food Pantry, behavioral health services.
- Assisted individuals in navigating health care systems, appointments, and classes to improve their overall care experience.
- Developed and implemented community-based programs addressing specific local needs.
- Presented talks at community groups to promote organizational mission and programs.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Resolved problems and delivered solutions by collaborating with government funding entities with 211, HRSA or DPSS.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Organized and motivated Social Worker with a blended background in clinical support, case management coordination, and administrative operations.
- Experienced in utilization review, discharge planning, interdisciplinary case conferences, and supporting diverse patient populations, including Spanish-speaking members.
- Skilled in managing referrals, verifying eligibility, coordinating appointments, and maintaining accurate documentation in alignment with HIPAA and hospital standards.
- Dedicated to improving care coordination and supporting team performance.
CASE MANAGEMENT COORDINATOR
Primecare Medical Group
Rancho Cucamonga, CA
10.2007 - 04.2013
- Primecare Medical Management Case Management / Health Assist Case Managers with Reports in Crystal, BOE, Clerical duties, Contact Health plans to verify eligibility.
- Facilitated scheduling of meetings for case managers and utilization management teams. for Case Managers, UM meetings both office and telephonic meetings.
- Managed incoming referrals from primary care and specialist offices to facilitate diabetes education, coordinating initial appointments with nutritionists and mailing educational materials to members.
- Streamlined discharge planning, enhancing patient-centered care strategies for smoother transitions from hospital to home.
- Collaborated with a multidisciplinary team to develop comprehensive patient care plans, ensuring coordinated and effective treatment approaches.
- Advocated for members and families to coordinate care and navigate resources within the medical group's system.
- Assisted health plans with case management referrals for all members.
- Defined and applied utilization review methods to guarantee conformance with medical coverage plans.
- Conducted telephonic assessments with Spanish-speaking members to gather health information. with Spanish-speaking members.
- Collected clinical information from seniors regarding complaints and necessary services. from seniors for complaints, DME, transportation issues.
- Participated in case conferences with a multi-disciplinary team to discuss client care planning and progression.
- Planned and directed nursing services in high-specialized patient care areas in accordance with state and federal guidelines.
- Protected patient data in alignment with HIPAA privacy protocols.
- Set up appointments with customers and oversaw the main department calendar.
- Coordinate d/c from Hospital Out of the network, Verify benefits for future care needs for Prime Care members.
- Worked with diabetes management to optimize every aspect of patient care from clinical and administrative perspectives.
CONFIGURATION TECHNICIAN
Primecare Medical Group
Rancho Cucamonga, CA
07.2006 - 10.2007
- Reviewed and processed contracts for accuracy, configuring pay scale details for compliance.
- Read and configure contracts.
- Updated diamond system with new provider information to maintain current records.
CARE CONNECTIONS CASE MANAGEMENT
Primecare Medical Group
Ontario, Ca
04.2002 - 07.2006
- Entered client data in centralized database, ensuring accurate and up-to-date case records for all clients.
- Maintained call control and efficiently navigated scripts to resolve client issues.
- Collaborated with team members to meet project requirements, develop effective solutions, and adhere to deadlines.
- Attended and participated in industry events.
- Reserved locations for various events to ensure proper arrangements.
HOME HEALTH CARE AIDE
Preferred Caregivers
Riverside, CA
01.1999 - 02.2001
- Greeted patients and families with enthusiasm and compassion, fostering long-term professional relationships.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided personal care assistance to patients, supporting daily living needs and alleviating family burden. with personal care to alleviate burden on family members.
- Assisted individuals with mobility challenges, promoting independence and ensuring safety. and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Education
Master of Social Work - Social Work
Grand Canyon University
Phoenix, AZ05-2026
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ07-2021
Certificate - Med Assisting
06-1998
Diploma -
Ramona High School
06-1996
Skills
- Case coordination
- Care planning
- Benefit verification
- Customer support
- Client support
- Community outreach
- Contracts
- Database management
- Resource management
- Resource allocation
- Materials coordination
- Microsoft Office
- MS Office
- Organization
- Decision-making
- Multitasking
- Customer communication
- Customer service
- Fluent in Spanish
- Grant writing
- Team management
- Flexible
- Communication skills
- Resource management
Hobbies and Interests
- NAMM Employee Committee
- JDRF
- Relay for Life
- Holiday Party
- Picnic
- Christmas charity for Riverside Co. Foster program
Languages
Spanish
Professional
Certification
- CPR
Timeline
Safe Home Study Writer
Humble Homes Foster Agency
06.2026 - Current
Social Work Case Manager
Inland Compassion
01.2025 - Current
Social Work Intern
Moreno Valley Unified School District
09.2024 - 07.2025
Outreach housing/ Housing Navigator
Central Neighborhood Health Foundation
08.2021 - 03.2022
Counselor-in-Training
Moreno Valley Women's Health Center
04.2019 - 06.2025
CASE MANAGEMENT COORDINATOR
Primecare Medical Group
10.2007 - 04.2013
CONFIGURATION TECHNICIAN
Primecare Medical Group
07.2006 - 10.2007
CARE CONNECTIONS CASE MANAGEMENT
Primecare Medical Group
04.2002 - 07.2006
HOME HEALTH CARE AIDE
Preferred Caregivers
01.1999 - 02.2001
Master of Social Work - Social Work
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University
Certificate - Med Assisting
Diploma -
Ramona High School