Sylvia Schelske
Mesa,AZ
Summary
Dynamic Restaurant Manager with proven success at Jack in the Box, excelling in team management and inventory control. Enhanced customer satisfaction through effective staff training and engagement strategies, achieving a notable reduction in turnover. Skilled in operations management and POS systems, fostering a positive work environment that drives performance and profitability. Highly motivated individual with above average problem solving skills. I excel at team management cultivating a positive work environment that allows employees to flourish.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resturant Manager
Jack in the Box
Mesa, AZ
01.2019 - 08.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Fostered positive work environment, leading to decrease in staff turnover.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Education
GED - Business/clerical
Springdale Jcc
Troutdale, OR03.1998
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
Certification
Serve Safe Nov. 2020 - Nov. 2025
Timeline
Resturant Manager
Jack in the Box
01.2019 - 08.2025
GED - Business/clerical
Springdale Jcc