Sylvia Settles
North Hollywood,CA
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Luna Bakery Cafe. Proven ability to foster a positive team environment and manage multiple tasks efficiently. Strong attention to detail and cash handling expertise ensure accuracy and satisfaction in every interaction. Committed to creating welcoming experiences for all customers.
Overview
8
8
years of professional experience
Work History
Barista
Luna Bakery Cafe
Cleveland, OH
04.2024 - 09.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server
Krafty Crab
Cleveland, OH
08.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dance Instructor
Cuyahoga Community College - Elearning & Innovation
Cleveland, OH
01.2018 - 10.2023
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Cashier
Walmart
Cleveland, OH
02.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cleveland School of The Arts
Cleveland, OH06.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Cleanliness
- Team leadership
Timeline
Barista
Luna Bakery Cafe
04.2024 - 09.2025
Server
Krafty Crab
08.2023 - 03.2024
Cashier
Walmart
02.2020 - 07.2020
Dance Instructor
Cuyahoga Community College - Elearning & Innovation
01.2018 - 10.2023
Cleveland School of The Arts