SYLVIA SILVA-HERRERA
Santa Rosa,CA
Summary
Customer-Focused Slot Ambassador experienced in enhancing guest service and ensuring smooth casino operations. Achieved high productivity through strong communication, problem-solving, and organizational skills while managing multiple tasks effectively. Committed to continuous improvement and fostering positive relationships, delivered exceptional guest experiences on the casino floor.
Overview
17
17
years of professional experience
Work History
Safety & Security Coordinator
Montage Healdsburg
Healdsburg, CA
02.2022 - 07.2024
- Coordinated comprehensive security protocols, ensuring consistent application of best practices and alignment with organizational safety standards.
- Managed safety inspections, proactively identifying and rectifying hazards to ensure a secure environment.
- Mitigated potential hazards through vigilant monitoring and proactive intervention, significantly reducing the likelihood of security breaches.
- Effectively secured premises, implementing robust security measures that minimized unauthorized access and safeguarded assets.
- Effectively secured premises, implementing robust security measures that minimized unauthorized access and safeguarded assets.
- Mitigated potential hazards through vigilant monitoring and proactive intervention, significantly reducing the likelihood of security breaches.
- Maintained critical safety equipment, ensuring operational readiness and compliance with regulatory requirements.
- Conducted security training sessions for personnel, increasing awareness and preparedness for safety scenarios.
- Enhanced safety standards by implementing preventative measures and strengthening security infrastructure, fostering a secure environment.
Security Officer
Graton Resort & Casino
Rohnert Park
09.2013 - 01.2018
- Maintained a vigilant security presence, ensuring a safe and secure environment for all guests and staff.
- Responded swiftly and effectively to various security incidents, mitigating potential risks and ensuring minimal disruption.
- Enforced policies and procedures consistently and fairly, maintaining order and compliance throughout the premises.
- Conducted regular patrols of the premises, deterring potential threats and providing a visible security presence.
- Documented security incidents accurately and thoroughly, ensuring clear and comprehensive records for future reference.
- Controlled access to restricted areas, preventing unauthorized entry and safeguarding sensitive information and assets.
- Monitored premises to ensure safety and security of guests and staff.
- Responded promptly to incidents and emergencies, ensuring swift resolution.
- Collaborated with law enforcement for effective incident management and reporting.
Presentation Team Member
Target
Rohnert Park, CA
09.2007 - 12.2008
- Reset new products, stocked shelves, provided customer service, and operated cash register.
- Collaborated with team to create visual presentations that enhanced product launches.
- Coordinated with team members to meet presentation deadlines.
- Resetting of new product, stocking, customer service, cashier, etc.
Education
High School Diploma -
John Muir Charter School
Some College (No Degree) - Administration of Justice
Santa Rosa Junior College
Santa Rosa, CASkills
- Security protocol coordination
- Hazard identification
- Safety equipment management
- Security protocol development
- Risk assessment
- Safety inspection management
- Security operations
- Guest Services/Problem Solving Skills
Timeline
Safety & Security Coordinator
Montage Healdsburg
02.2022 - 07.2024
Security Officer
Graton Resort & Casino
09.2013 - 01.2018
Presentation Team Member
Target
09.2007 - 12.2008
High School Diploma -
John Muir Charter School
Some College (No Degree) - Administration of Justice
Santa Rosa Junior College