Sylvia Slominski
Summary
Knowledgeable serving professional with exceptional leadership, training and observational skills. Diligent and forward-thinking with an adaptable approach and disciplined nature. Successful at maintaining calm in high-stress settings, building long-lasting customer relationships and supporting new employees throughout the learning process and beyond.
Overview
19
19
years of professional experience
Work History
Customer Assistance Representative
HiTone Fitness
Lake City, Florida
11.2024 - 04.2025
- Suggested new ways to improve the level of customer service provided by the company.
- Conducted research on products and services offered by competitors.
- Performed data entry of customer orders into the system.
- Resolved customer issues with patience and understanding.
- Explained product features and benefits to customers.
- Provided excellent customer service to customers in a timely manner.
- Educated customers on company policies and procedures as necessary.
- Developed relationships with key contacts at each client organization to ensure repeat business opportunities.
- Listened to customer to ascertain need, make recommendations and explain applicable promotions and opportunities.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Surpassed sales goals through implementation of successful marketing strategies.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Server
World Of Beer
Gainesville, FL
03.2023 - 09.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Server Assistant
Texas Roadhouse
Lake City, FL
08.2022 - 12.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Carried food orders to specific restaurant tables and served guests.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Provided exceptional service to high volume of daily customers.
Server Trainer
Alluvia Restaurant
Atlanta, GA
03.2007 - 05.2022
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Informed guests on recipes with attention to particular allergens.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Built extensive knowledge of menu items and wine pairings to drive sales.
Customer Service Representative
Ashley Furniture Homestore
Kennesaw, GA
05.2006 - 04.2007
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education
Some College (No Degree) - Business Administration
Palm Beach State College
Palm Beach Gardens, FLSkills
- Point of Sale (POS) system operations
- High-volume dining
- Check payment processing
- Menu Memorization
- Dining Customer Service
- Price Memorization
- Attention to Detail
- Team Player
- Outstanding Customer Service
- Extensive Spirits Knowledge
- Cocktail Service
Timeline
Customer Assistance Representative
HiTone Fitness
11.2024 - 04.2025
Server
World Of Beer
03.2023 - 09.2023
Server Assistant
Texas Roadhouse
08.2022 - 12.2022
Server Trainer
Alluvia Restaurant
03.2007 - 05.2022
Customer Service Representative
Ashley Furniture Homestore
05.2006 - 04.2007
Some College (No Degree) - Business Administration
Palm Beach State College