Sylvia Stanley
AARP/SCSEP Workforce Program
Stigler,OK
39
years of professional experience
Dedicated professional with expertise in training coordination, project management, and customer engagement. Proven ability to develop and implement effective training programs that enhance employee performance and improve organizational efficiency.
Strong in Construction Management and Bidding. Communication Liaison between Vendors and Contractors
Responsive to respond and resolve disputes with customers inquiries and complaints and concerns.
Work History
Employment Specialist
1 Year 3 Months- Help Senior's 55 + to find Employment back into the workforce. Finding Host Agencies to place the Seniors
- Maintained office procedures for the Easter Seals Program. Dealing with customers on a daily basis.
- Maintained accurate records of participant progress and outcomes in compliance with program guidelines.
Training Manager
3 Years 11 Months- Maintained an accurate office and upkeep of files
- Installed phones for the hearing impaired and trained the customer on how to use the phone.
- Visited and set up Senior Centers to have the phones for their residents.
Call Center Training Manager
14 Years 1 Month- Organized and maintained the Training office and files of the new employees.
- Developed and implemented training programs to enhance employee performance and engagement. Training the employee to talk to the customer on the phones
- Dealt with customer complaints.
Office Coordinator/Owner
5 Years 9 Months- Strong Organizational skills with office operations, scheduling contractors, and ordering supplies for the construction site.
- Streamlined communication between Contractors and Vendors.
- Implemented document management systems to improve file retrieval efficiency.
Office Manager/Project Manager
7 Years 7 Months- Organized the Office while overseeing the Reconstruction of the complex supervising the construction crews and Vendors
- Maintained an office staff, scheduled maintenance staff and cleaning crew.
- Prepared reports and budgets to give to the owners (HUD)and Oklahoma Housing Authority.
- Promoted to Training Manager for other complexes.
Education
High School Diploma
Skills
Efficient with Microsoft Offife and accounting
Project Manager
Communication skills
Training coordination developing Handbooks and Procedures.
Timeline
Employment Specialist
AARP/SCSEP Workforce Program
03.2025 - CurrentRead More
Training Manager
Sorenson Communication/Caption Call
04.2015 - 03.2019Read More
Call Center Training Manager
OnviSource/ATT
01.2001 - 02.2015Read More
Office Coordinator/Owner
Justice Contracting Company
04.1995 - 01.2001Read More
Office Manager/Project Manager
Rolling Green Apartments
05.1987 - 12.1994Read More
US Grant of Oklahoma /City
High School Diploma
Read More