Sylvia Straight

Provided exceptional customer service when answering the phone and scheduling appointment with one of the 56 specialist in the clinic.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Checking in/out Patients
• Scheduling appointments
• Open/Closed
• Deposits

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.