Pam Fuller
Littleton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Patient Registration Specialist
Orthopedic And Spine Center Of The Rockies
07.2023 - Current
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Upheld HIPAA regulations and standards for protecting patient information.
Owner/Office Administrator
Fuller Landscaping LLC
03.2005 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed office operations while scheduling appointments for department managers.
- Created, maintained and updated filing systems for paper and electronic documents.
Patient Care Coordinator
OnPoint Medical Group
04.2023 - 06.2023
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Instructional Paraprofessional
Cache La Poudre Elementary
08.2015 - 05.2022
- Provided support during classes, group lessons, and classroom activities.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student learning objectives through personalized and small group assistance.
Stylist
Hair Club For Men And Women
02.2000 - 02.2002
- Worked on 7 customers daily while maintaining distinguished cleanliness and organization of work areas.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Cosmetology License - Cosmetology
Columbine Beauty School
Lakewood05.1993
Skills
- Banking Operations
- Account Reconciliation
- Mail Handling
- Business Administration
- Sorting and Labeling
- Customer Relations
- Credit and Collections
- Team Bonding
- Microsoft Office
- Administering Payroll
- Accounts Payable and Receivable
- Billing and Invoicing
- Excellent Multitasking Abilities
- Clerical Support
- Client Correspondence
- Profit and Loss Statements
- Scheduling
Timeline
Patient Registration Specialist
Orthopedic And Spine Center Of The Rockies
07.2023 - Current
Patient Care Coordinator
OnPoint Medical Group
04.2023 - 06.2023
Instructional Paraprofessional
Cache La Poudre Elementary
08.2015 - 05.2022
Owner/Office Administrator
Fuller Landscaping LLC
03.2005 - Current
Stylist
Hair Club For Men And Women
02.2000 - 02.2002
Cosmetology License - Cosmetology
Columbine Beauty School
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