Atkia Jemison
Montgomery
Summary
Seeking entry-level positions where I can apply my strong work ethic, enthusiasm, and willingness to learn to contribute effectively to the team. To leverage my problem solving skills and positive attitude in a customer service environment to deliver more delightful experiences. Customer service representative who thrives in fast-paced environments, loves making customers happy, and handles high ticket volumes with ease. Customer service representative who loves building meaningful relationships with customers to increase brand loyalty.
Healthcare professional with robust background in patient registration and administrative support. Known for efficient patient intake management and accurate data handling, ensuring seamless operational flow. Collaborative team player focused on achieving results and adapting to dynamic healthcare environments, with strong interpersonal and organizational skills.
Overview
9
9
years of professional experience
Work History
Patient Registration Specialist
Baptist Health Care Partners On Narrow Lane
Montgomery Al
05.2025 - Current
- Processed patient registrations efficiently using electronic health record systems.
- Verified insurance information to ensure accurate billing and minimize discrepancies.
- Assisted patients with completing necessary documentation for admissions and services.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collaborated with medical staff to streamline patient intake procedures and improve service delivery.
- Resolved patient inquiries regarding registration issues, enhancing overall satisfaction levels.
- Analyzed workflow processes to identify areas for improvement, increasing registration efficiency.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Reduced registration errors through meticulous data entry and attention to detail.
- Implemented an appointment reminder system that resulted in improved attendance rates for scheduled appointments.
- Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.
- Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered demographic and insurance information to register patients for medical appointments.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Customer Service Representative
Everise
02.2021 - 05.2025
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Strong knowledge of HIPAA guidelines and rule
- Clarifies and verifies details of insurance coverage with private or government carriers and offers information to patients before medical services are provided
Customer Care Associate
Sykes
06.2020 - 02.2021
- Respond promptly and professionally to customer inquiries, including account balance inquiries, transaction details, and general account information.
- Provide accurate and up-to-date information on banking products, services, and policies. Ensure accuracy and compliance with banking regulations and procedures during transaction processing.
- Assist customers with electronic banking services, such as online and mobile banking, and troubleshoot any related issues.
- Investigate and resolve customer issues, concerns, or complaints in a timely and efficient manner.
- Collaborate with other departments or teams to address complex problems and provide satisfactory resolutions.
- Document all customer interactions and resolutions in the bank’s system for future reference.
- Assist customers in opening new accounts, closing accounts, and updating account information.
- Educate customers on various account features, fees, and terms to ensure informed decision-making.
- Educate customers on self-service options, such as ATMs, online banking, and mobile apps, to enhance their banking experience.
- Ensure compliance with banking regulations, policies, and procedures.
- Handle billings in the company, respond to billing inquiries, and resolve any discrepancies regarding payment issues. It is also your job to maintain records of outstanding payments and payments
Receptionist
Money Tax Services
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Seasonal
Cashier
Walmart
11.2017 - 06.2020
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Offer customers carry-out service at the completion of transactions.
- Weigh items sold by weight to determine prices.
- Issue trading stamps, and redeem food stamps and coupons.
- Process merchandise returns and exchanges.
- Sell tickets and other items to customers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
Education
High School -
Penn Foster High School
06-2023
Skills
- Banking
- Cash Handling
- Insurance Verification
- Customer Service Skills
- Microsoft Word
- Fast Learner
- Multitask
- Observer
- Hard working and self motivated
- Work well under pressure
- Team player
- Computer proficiency
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
Timeline
Patient Registration Specialist
Baptist Health Care Partners On Narrow Lane
05.2025 - Current
Customer Service Representative
Everise
02.2021 - 05.2025
Customer Care Associate
Sykes
06.2020 - 02.2021
Cashier
Walmart
11.2017 - 06.2020
Receptionist
Money Tax Services
High School -
Penn Foster High School