Zoe Overholt
Parshall,CO
Summary
Dedicated healthcare professional with a strong foundation in patient registration and administrative support, recognized for expertise in efficient patient intake management and meticulous data handling that fosters seamless operations. Proven ability to collaborate effectively within teams, driving results while adapting to the evolving healthcare landscape. Exceptional interpersonal and organizational skills enhance the capacity to deliver outstanding service and support in high-pressure environments. Committed to improving patient experiences and contributing to overall organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Middle Park Health
05.2024 - Current
- Streamlined patient intake processes to enhance registration efficiency and reduce wait times.
- Ensured accurate data entry into electronic health record systems, improving patient information integrity.
- Coordinated insurance verification procedures, facilitating seamless billing and claims processing for patients.
- Trained new team members on registration protocols and system navigation to ensure compliance with policies.
- Developed training materials and resources to enhance staff proficiency in using registration software tools.
Registered Behavior Technician
Action Behavior Centers
03.2023 - 02.2024
- Implemented individualized behavior intervention plans to enhance skill acquisition and reduce challenging behaviors.
- Collaborated with multidisciplinary teams to ensure consistent application of behavioral strategies across settings.
- Trained and mentored new team members on best practices in applied behavior analysis techniques.
- Monitored client progress and documented data accurately to inform treatment adjustments and recommendations.
- Developed engaging activities that reinforced learning objectives while promoting social interaction among clients.
Shift Supervisor
Starbucks
05.2012 - 01.2023
- Supervised daily operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored team members on operational procedures and product knowledge.
- Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management
- Resolves customer complaints with customer satisfaction in mind, always with a smile and a respectful, friendly manner
- Coordinates with management for on-the-job training of new partners as well as ongoing training for continued development
Education
Bachelor's - Human and Family Development
Arizona State University
12-2022
High school or equivalent - undefined
Chatfield Senior High School
Littleton, CO05.2012
Skills
- Problem Solving - 8 years
- Team Work - 10 years
- Conflict Resolution - 8 years
- Leadership - 8 years
- HIPAA compliance
- Patient relations
Certification
AAHAM Certified Revenue Cycle Specialist -2025
Timeline
Patient Registration Specialist
Middle Park Health
05.2024 - Current
Registered Behavior Technician
Action Behavior Centers
03.2023 - 02.2024
Shift Supervisor
Starbucks
05.2012 - 01.2023
High school or equivalent - undefined
Chatfield Senior High School
Bachelor's - Human and Family Development
Arizona State University